Tech planet June 1 news, a few days ago, Heilongjiang Harbin, a TV screen suddenly dropped surveillance video hot. Mr. Zhao said that the TV was purchased on the Jingdong platform more than a month ago, the machine design was suspected of being defective, and there were already signs 2 days before the incident, and it was pressed back at that time. Mr. Zhao said that Jingdong customer service said that because the use time is too long, this is a case, you can change a new one. Mr. Zhao did not agree to the solution, and the two sides are still in consultation.
It is worth mentioning that just a few days ago, there was also an incident of Xiaomi TV screen falling off, and customer service said at the time that it was a rare case.
此前网友反馈，家中的小米电视液晶屏幕掉下来摔碎了，并晒出了一段监控录像。 Surveillance showed that the TV screen fell off for itself and was not stimulated by external forces.
In this regard, Xiaomi said that at present, Xiaomi has contacted users after-sales. At the request of users, Xiaomi is handling the speed of exchange for users, as far as possible not to delay users' daily viewing of movies. For the possible causes of the Xiaomi TV accident, Xiaomi said that because the case is a rare case, the specific cause of the problem has not yet been identified. Recently, the supply chain has intermittent problems in logistics, warehousing and other links, so it is initially judged that this case problem is more likely to appear in the logistics and warehousing links. Faulty products will also return to the factory for detailed case analysis to determine the root cause of the problem to improve the corresponding links.