New exclusive VIP service process strategy
Hello, hello everyone, I'm Gerald, in the middle of April, I believe that many Kryptonian players accidentally received an official letter in the game's mailbox, explaining the invitation to the "New VIP" trial activity, so how is this new VIP event certified, why do others receive it, but I can't receive it? We will talk about it slowly later, so we will begin to solve the problem of the big guy one by one:
1. New VIP mail sending and receiving problems
Why can't I receive it, but others receive it?
A: This new VIP event is currently on a trial basis and is an invitation to some VIP players to participate. It is the first batch of players to test, and more players will be invited to participate and certify later.
2. New VIP certification process
How does the new VIP certification process certify and submit what materials?
A: After receiving the email invitation, you can contact the exclusive WeChat butler or find a manual customer service to help you register, here it is recommended that you first find a manual customer service authentication registration first, first determine the identity of the human customer service you are involved in the invitation, and then send a screenshot to the exclusive WeChat butler. Then send the relevant information according to the request of the housekeeper.
3. The information required for certification is reported
Provide the following information:
1. Device information for the current role login
2. The character has a history of the number of devices and the specific model name
3. The role registration time
4. The role registration region
5. The total amount of the character recharge
6. The player's current landing area
7. Captain you can provide screenshots of each recharge in the past six months of the role (if the recharge is more, you can record a video)
If the captain you feel inconvenient can provide screenshots of all the recharges within the time specified below here or you can also send the recorded video
8. Hard Captain provides you with a bit of your recent recharge time
If you have any questions about the above information, you can send a message to WeChat customer service at any time.
【How to view purchase history】: On iPhone, iPad or iPod touch, go to the "Settings" > "[your name]" > media and purchase items - purchase history - find the corresponding order, and then you can send the corresponding purchase history to customer service.
1. Current role login device information Apple 11
2. The character history device number and specific model name 5 sets Apple 11 Apple 6 Apple 8P Apple X
3. The role was registered in September 2018
4. The character registration area is Donghai District 3
5. The total amount of the character recharge is about 5W There are some to find a charge
6. The player is currently in the landing area of Guangdong
Examples are for everyone to learn.
4. The problem encountered by the player is not?
1. Is my number purchased by others?
A: This depends on you from the previous number owner to contact and inquire, followed by asking his login mobile phone and place, if you are familiar friends, it is so easy to do. If the account is changed by multiple parties, then authentication is also difficult to authenticate.
2. When was the district service created?
A: The game is opened on September 20, 2018, about 100 districts a month, 1-100-100 in The East China Sea in September
3. The recharge record is not perfect
A: The recharge records here, for Apple players, I believe they are basically looking for a way to charge more. Therefore, it is basically difficult to provide a complete recharge record, so you can provide as much as you want. After 2.0, everyone is basically their own kryptonite, so it can still be recorded.
4. The total amount of account recharge
Answer: Basic players can be calculated from equipment and skins, equipment 2500 sets, skins 2500-3000 pieces, color bricks are calculated proportionally to 1:100, basic krypton players are 80,000 - 350,000, more powerful million krypton gold also have.
5. Rewards for completing new VIPs
First of all, the game account should be provided with the above information, and then there will be a later certification reward after the customer service staff audits and certifies, but there are 2 kinds of certification rewards, incomplete certification and complete certification. If you can't complete the certification information that is classified as incomplete, the rewards are different.
There are SSR boxes, ships, and formations, but here are the rewards for incomplete certification, as for the rewards for complete certification, if you have completed it, please let me know, I am updating the new certification content.
For now, the best reward is the ship, followed by the formation, which can fill in the none, improving the attributes of the atlas.
The above is the certification process and content of the new VIP, I hope to help you. We'll see you in the next installment.