Sending away the last customer, Song Feifei, the manager of the Shuangjing store of Wumart Supermarket, beckoned the staff to clean up and close the store. At this time, it was already 10:50 p.m. on April 23, and 50 minutes had passed since the normal closing time. If it weren't for the reminder of the soreness after unloading the exhaustion, Seinfeld would feel like a dream.
On the evening of this day, the flow of customers in the store suddenly increased, and the two hours sold almost all-day sales. In the 4 hours before the store closes, almost everyone trotted all the way, carrying, putting on shelves, cashiering, picking, packing, delivering... There was no time to think, and a hard battle was urgently launched.
On the other side, Guo Huiyan, regional general manager of The Chaoyang District of Wumart Supermarket, was anxious. The digital operating system of multi-point retail shows that at more than 3 o'clock in the afternoon of the 23rd, the online orders of Wumart Shuangjing store suddenly soared. Immediately after, the news of epidemic control in shuangjing area quickly swept the screen.
The 24 pickers in the store can usually guarantee the performance of 800 online orders in a single day, but 3 people are suddenly isolated due to the health treasure pop-up window, and the online order has increased to more than 2,000. "The Shuangjing store is in urgent need of support!" Guo Huiyan made a phone call to Hu Wei, director of the operation department of Wumart Group, and then pulled Su Jingmei, the leader of the performance team of the fulfillment center, to his home, and in less than 10 minutes, the epidemic prevention and supply emergency command working group personally led by Xu Shaochuan, executive director and chief operating officer of Wumart, was established.
Guo Huiyan first deployed the nearest WumeiJiu Xianqiao first store, second store and Qilin Society store manager to lead the support, and then through the intelligent scheduling system to draw 30 picking experts to rush to the Shuangjing store, to solve the urgent need for the online single volume of the Shuangjing store.
Soon, in addition to the Shuangjing store, wumei other stores in Chaoyang District also issued warnings: online orders increased significantly, offline passenger flow increased significantly, and the inventory of civilian biological resources such as fresh fruits and vegetables, rice and flour grain and oil was urgent.
"The abnormal increase in orders in Chaoyang District is a signal, even if the epidemic is controllable and the materials are abundant, but in the current special context, the city's stores may usher in a wave of 'rush to buy'." Xu Shaochuan reminded everyone that announcing the need for sufficient supply and appealing for no need to rush to buy is on the one hand, and more importantly, it is to let everyone see with practical actions that the supply of living materials in Beijing is sufficient, the price is stable, and there is really no need to grab.
Just around 1 a.m. on the 24th, the shelves that were emptied 2 hours ago received the first batch of replenishments. By 7 a.m., the store that had been "looted" the night before had been revamped, with shelves full of soldiers waiting to be inspected by customers.
Although the shelves were repeatedly emptied again within an hour or even tens of minutes after opening at 8 o'clock, the back warehouse was full of goods, the clerks were on the shelves in real time, and the shelf full display rate was always above 95%. Once the AI intelligent replenishment system monitors the surge in sales of daily necessities such as egg and milk fresh, rice and flour grain and oil, and quick-frozen fast food, and the inventory index is lower than the full age requirement and the inventory base, it will automatically trigger the issuance of replenishment instructions.
At the packing platform, one by one packaged parcels fish out, store delivery staff and third-party takeaway brothers in and out of the orderly, delivery vehicles, electric vehicles and even the clerk's private car are all on the battlefield, and the intelligent sub-order system has long been intelligently distributed and optimized according to the number of orders and urgency in each area. As of about 8 p.m., the online fulfillment rate has reached more than 90%.
After 3 consecutive days of intense operation, the online orders and offline passenger flow of Wumart Shuangjing store gradually returned to normal, and Seinfeld finally breathed a sigh of relief, "The store does not stop, the shelves are not empty, there are singles that must be reached, and now the store has returned to its usual appearance, and the hearts of our people are more stable!" ”