In order to facilitate contact with the children of the first year of high school, Mr. Shi, a citizen of Nanchang, gave his son Xiaobin a China Mobile mobile phone card the other day, and equipped it with an elderly machine. Unexpectedly, I kept receiving inexplicable phone calls, not only the child could not study quietly, but even life was disrupted.
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This phone number constantly receives calls from couriers, and there are a large number of courier companies to deliver text messages, and the delivery location is in Anyi County, which is an address that the owner has never heard of.
In addition, there are a large number of phone calls to Xiao Bin, looking for the former owner; sometimes even a sudden phone call during class, affecting Xiao Bin's learning and mood; and sometimes, suddenly awakened by the ringtone in the middle of the night, and so on.
Mr. Shi also tried to use this mobile phone number to register a new Taobao and Alipay account, but it showed that the account already had a master, and he tried to change the binding and failed. Contact Taobao customer service, the reply is that if the former user does not log off, the new user can not register. Taobao customer service also suggested that Mr. Shi give up using this number.
This 187 phone card was issued at China Mobile's Yunfei Road outlet in Nanchang City in early March, and it was registered with the ID card of Mr. Shi's son Xiaobin. He went to the mobile business hall for this purpose, and the salesman insisted that the number was no problem and could be used with confidence.
Xiao Bin was overwhelmed and will also encounter feedback to the 10086 China Mobile customer service. Customer service personnel said that in the case of harassment, they suggested that users call the police to deal with it; if the courier company continues to call the user, it is also recommended that the user contact the courier company himself, China Mobile can not handle it.
Mr. Shi was helpless and found the Business Hall of Yunfei Road in Nanchang City, China Mobile again, and the staff still said that the problems encountered by Mr. Shi were very common, but could not be solved. Mr. Shi came to the business hall of Hongcheng Road in Nanchang City, and the staff said that the number of China Mobile's newly opened account is generally released for sale after the original user has been stopped for 6 months; involving the problem of binding some platforms, China Mobile cannot handle it, let alone contact the original user.
Users have no choice but to cancel their accounts and bear liquidated damages?
Since this is the case, Mr. Shi has no choice but to consider the disposal of the sales number. However, China Mobile asked Mr. Shi to bear liquidated damages. Mr. Shi inevitably made many negotiations until April 14, more than ten days later, when the mobile company finally waived his liquidated damages and cancelled the annoying mobile phone number. The hardships are deeply appreciated by Mr. Shi himself.
Selling "used numbers" has hidden dangers Mobile companies are not responsible?
Mr. Shi is very dissatisfied, he believes that the problem of China Mobile has led to all kinds of troubles: when applying for a card, the salesman did not inform him of the situation of the card; when he asked for help from the mobile company for various troubles, the mobile side repeatedly put on a "powerless" attitude, which also disappointed him.
The reporter visited a number of China Mobile business outlets in Nanchang City and found that many of the mobile phone numbers currently sold are recycled "restart numbers", also known as "second-hand numbers". If the consumer does not ask, the staff will not take the initiative to say.
Some staff also admitted that these circular sales of numbers, inevitably will receive strange calls, text messages, or have been bound to Alipay, WeChat, in the face of this situation, consumers can only rely on "luck".
Lawyer: Operators should protect the interests of users
For the newly purchased mobile phone number "the frontier is difficult to break", lawyer Zhang Shiqun believes that the communication operator and the user are actually a service contract relationship, and the operator should provide users with a safe, reliable and stable service environment. Even when a recycled mobile phone number is reactivated, the operator should protect the interests of new users. Doing its best technical support to ensure that users are not troubled by harassment and so on is the unshirkable responsibility of operators.
Experts: Prevent the sequelae of "second-hand numbers" Operators should do a good job of reminding two aspects
Information engineering expert Wang Yuhao introduced that the mobile phone number was originally only a digital symbol for users to achieve communication functions, but with the rapid development of the mobile Internet, it has become an important carrier of Identity Authentication on the Internet platform. Before the user's mobile phone number is logged off, if it is not unbound from the network authentication platform bundled with it in time, it will not only cause a lot of harassment and unnecessary trouble to the new user, but also leak some information of the original owner to the new owner and third parties, which is not conducive to the protection of the user's information.
He believes that although operators can re-enable the old number according to law, they should do a good job of reminding them in two aspects, one is to prompt the former user to cancel or unbind the third-party, Internet-related accounts and mobile phone-related accounts; the second is that for new users, they should clearly inform that this number has been used before and belongs to the secondary release number, so as to ensure the user's right to know and reduce the impact of the secondary release number on the user.
Xinhua News Agency pays attention to the "second-hand" mobile phone number: it is time to manage a tube!
Because of the purchase of "second-hand number" encountered SMS phone harassment, can not register the app users are not a minority, how to make the mobile phone number "clean" back to the user, at the beginning of the year, Xinhua News Agency has done an investigation, that the "second-hand number" has a major hidden danger, looking forward to the number "whole process" cancellation, and called on the operator "the tube is a tube!" ”