DoNews April 19 news (Zhang Jia) a few days ago, some consumers on the black cat complaint platform on the NetEase Youdao translation pen complained, saying that the translation pen they purchased was broken and did not deal with it after sales.
This consumer claimed: a few days ago in the school bought two translation pens, opened one of them to plan another to give to the cousin, the result of each time have to press the boot button twice to start the phone, sometimes to press three times to start the phone, I said to the customer service, also sent them a video, they said I can send the past to return, let me put it, I called another result is the same problem to them, they said they can return together, but in the school we said that we wait for my Qingming Festival holiday to send him over, they agreed, The day before yesterday we had a holiday to send a message to customer service, they said let me contact the after-sales to give me a lot of after-sales information, said that after the test to give them, or give me a return, boot press two times the video shot clearly is that there is a problem with the machine. I am a senior year of high school tomorrow school, hope to deal with it quickly thank you! I hope to return one for one! There is also one thing that says good reviews to 40 have not been given!
At present, the complaint case is still being accepted, consumers can make improvements because of the agreed handling of the service, the goods need to be returned for refund, and it is hoped that NetEase Youdao can apologize.