When a customer eats in a restaurant, he does not like that no one pays attention to him and is snubbed, nor does he like to be watched and monitored, nor does he like some small problems of the waiter to affect the mood of the meal. The following top ten behaviors of the waiter that customers hate the most, compared to their own restaurant!
Before the customer enters the store, the waiter is chatting about a very interesting topic, such as: "so-and-so star cheated on the class" and other such gossip entertainment news, until the customer is seated, the waiter is still continuing the previous topic, as for the customer's activities and expressions, psychology and other no attention.
Emoticons can drive away customers. For example, the face is vicious, very serious, maybe just finished angry, bad mood directly leads to unnatural face. Many customers walked to the door of their restaurant, looked at this face, and immediately turned around, "Who is this with whom?" ”。
There is also an expression in which the waiter lazily leans against the door or leisurely reads the fashion magazine in his hand. This gives customers a very unprofessional feeling, and generally do not enter the restaurant.
Since the customer has ordered, he must have known what new dishes are in the store, and the restaurant does not need to introduce these things all the time, and the customer prefers to order his favorite things. There are also many customers can not stand the waiter's sales, had to order the unwanted, although this time reluctantly accepted, but the impression must not be much better, the next time it will be difficult to turn back.
Those small actions that are easy to ignore
In a restaurant, a waiter will unconsciously rub his hand under his nose after serving dishes and drinks to his guests. The young waiter's "fault" made the guests feel very uncomfortable, and many of the guests who had been served by the waiter also made it clear that they should not arrange for the waiter to serve them again. For this reason, the supervisor and the waiter were puzzled.
Until one day, a more straightforward guest pointed out this to the restaurant manager on the spot, everyone realized the problem, and urged it to correct, and gradually, the waiter who changed the problem regained the favor of the guests!
Another waiter, an old guest, suggested to him: "I don't care if you always unconsciously push your glasses upwards, but some people may feel unhappy that you use the hand that pushed the glasses to take the cup." ”
In addition to pushing glasses, there are also noses, sideburns...
What are the specific actions that affect the customer's mood?
The posture of straightening the back looks very beautiful, so when the waiter is standing, be sure to pay attention to the chest and look up. At the counter, is your back against a pillar or wall? Is it to receive guests with their backs down?
A slightly chubby person, if not closed, looks as if he is sitting in a chair and arrogantly stretching his legs and leaning back. Also, if the shoulders are too hard, they will feel very stiff; too relaxed, and they will make people feel unenergetic.
The difference in the waiter's line of sight will make the guests feel very different. Staring or not looking at each other and looking at each other from top to bottom can be uncomfortable. The right thing to do is to smile and look at each other with soft eyes.
Hand movements are key, and when performing rituals or standing, if you move around manually, it will make people feel hanging. In addition, putting your hands crossed in front of your chest or in your pants pockets will make guests feel uncomfortable, and be careful not to make them dissatisfied with you.
It is not good to walk with your legs in your tracks, or to make a "click" sound when walking. If the walking posture is beautiful and neat, it will naturally make people feel that the atmosphere becomes refreshing.
Are the buttons of the clothes falling off? Are there wrinkles? Is it dirty? Have you ever washed it carefully? Waiters should develop the habit of keeping themselves neat and tidy, frequently checking their own clothing, and dress appropriately.
There are some faults that the waiter himself did not realize. For example, many waitresses like to comb their hair from time to time, and they are accustomed to using their little fingers to tie their heads. Waiters should ask their friends or colleagues if there is anything wrong with them. Once discovered, it should be corrected in a timely manner.