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McConkey Insurance: Supports and protects employee devices
At McConkey Insurance & Benefits, the existing IT support model is not designed for a hybrid work environment, according to Steven Gladfelter, the company's technical manager.
"Our goal is to find a technology platform for IT that can form an all-in-one solution to help streamline technical support to end users and provide additional tools to help technicians get the job done quickly and efficiently." Gladfelter said.
The company also wanted to provide a simplified way to update or patch software and operating systems, as well as an efficient way to install new or updated software on devices, enable remote management of external users working outside the main network, create an efficient way to deploy new devices to employees, and set up a central location for inventory and reporting.
McConkey determined that the UEM platform could meet all of these needs when migrating to a hybrid work environment, and deployed The Contour Central UEM version of ManagerEngine in February 2021.
Gladfelter said that before the implementation of UEM, the IT department's reporting mechanism was severely limited. "Desktop Central provides a valuable tool to meet this need." "Once Desktop Central is up and running, we are able to provide reports to managers and IT staff on equipment, software, and critical equipment patches," he said. ”
The UEM platform brings three major enhancements to the company to support its hybrid office model. One is that it ensures that all computer equipment is patched, whether on-site or remote.
"Desktop Central plays a key role in patch management to address the critical needs of operating system updates and third-party applications," Gladfelter said, adding that previously, third parties would handle updates. "This allows us to protect our devices from external threats that may attempt to access our infrastructure."
The other is enhanced remote support. UEM supports interactive desktop access with the ability to maintain devices in the background through system management functions.
"This gives us a way to update or fix desktop security issues without disrupting end users and their work," Says Gladfelter. First, we can now add users to the local security group. Secondly, our employees have the ability to stop potentially threatening services without interrupting users. In addition to this, Desktop Central assists our technicians in copying files to the desktop for users. ”
The ability to enhance security is probably the most important improvement to using UEM for hybrid work. Gladfelter said: "As our company began to provide hybrid solutions for employees, the technology used by employees also changed. There is a need to introduce new laptops for remote workers, which not only allow them to carry out their daily work, but also support more and more video communications. ”
Desktop Central allows companies to protect the devices of remote workers. Since deploying UEM, the company has patched not only the company's own devices, but also the mobile devices that employees use off-site. Gladfelter said: "We have to patch not only our operating system, but also third-party applications. This has been a huge boost to providing the necessary security for remote devices. ”
Desktop Central also provides a way to meet the need for storage in the inventory center. "This is an important need for us to ensure that all equipment is counted as it leaves the office building and is used by our mixed workforce," Says Gladfelter. ”
Written by Bob Violino, Contributing Writer
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