Recently, a video has attracted attention on the Internet. In the video, a young woman insults a pregnant hotel employee and screams to beat up the pregnant hotel employee.
The video shows that the young woman is dissatisfied with the problem of late check-out. She pointed her finger at a hotel staff member in a dress and yelled, "On the first day I checked in, the toilet lid of the room did have stains, I didn't bother with you, I stayed for 2 days, I said to check out until four o'clock, I want to check out two more hours later, you told me to charge 380 yuan for half a day." ”
The woman also said, "I didn't see you were pregnant, I beat you earlier, after beating you I can afford to lose, I don't enter the game." ”
After the pregnant female employee reminded, "We recorded this whole time", the young woman did not stop the flag, but more arrogantly said, "You can record, it doesn't matter, I have a total of 100,000 fans, my father is the president, my eldest brother Cullinan's 6 million car ..."
When other staff members tried to come over and dissuade her, her emotions were even more agitated, "Get out of the way, don't interject when I speak..."
At the end of the video, the woman expresses her true purpose, "I said, just delay me for two hours and don't complain to you... You should at least give me a free night's room rate now, or I will kill you, and I am afraid that I will do something to one of your pregnant women. ”
On the morning of March 23, a staff member of the Wyndham Sanya Lihe Hotel confirmed to the Xiaoxiang Morning Post (WeChat: xxcbbaoliao) reporter that the location of the online video was indeed the hotel, and the video content was true.
According to public information, Wyndham Sanya Lihe Hotel opened in 2016, with a total of 401 rooms, room prices ranging from 477 yuan to 16815 yuan per night, is a five-star hotel.
On March 23, The Wyndham Sanya Lihe Hotel issued a statement in response to the incident, saying that the emotional lady in the video was booked through an online platform on March 15, 2022, and stayed at the hotel for two nights. There was a dispute with the hotel over his request for a "late check-out".
The statement said that at about 1:30 p.m. on March 17, the guest returned to the hotel and was very emotional, complaining to the front desk colleague in the hotel lobby. A video clip of a guest verbally abusing hotel staff in the lobby continued to expose: "I have 100,000 followers, you know... Hit you and you won't get into the game" and other extreme remarks. Because the hotel's first officer on duty was five months pregnant, in order to consider his personal safety, the hotel finally made an alarm under the circumstances of last resort. The Hou district police station intervened to mediate, and the two sides returned to the hotel. Upon return to the hotel, the guest will be charged for two nights. In order not to affect other guests, the hotel finally waived the cost of late check-out, but refused the guest's unreasonable request for compensation for two nights. The guest finally left the hotel on the evening of March 17.
In response to the criticism raised by some netizens that "the pregnant female employee should not be allowed to deal with the incident", the hotel responded that the pregnant female employee was the hotel's first mate, and when handling the incident, she did not expect the customer's emotions to be so excited. Due to the suddenness of the incident, the hotel was unable to change the handling staff in time, and the employee has now been cared for and comforted.
Xiaoxiang Morning News reporter noted that after the incident fermented on the Internet, the woman in the suspected video posted that "no further explanation will be made, and the follow-up court will see wins and losses."
Xiaoxiang Morning News reporter Zhou Lingru intern Zheng Yilin