Recently, clusters of epidemics have broken out in many parts of the country, and various localities have taken multiple measures to strengthen epidemic prevention and control. In order to ensure the safety and health of the majority of car owners, optimize the car owner pick-up experience. Tesla actively promotes the "self-service pick-up" service, reduces the frequency of contact between people, and greatly shortens the pick-up time. At present, tesla delivery centers in Beijing, Xi'an, Zhengzhou, Tianjin and other cities have been launched. Easier procedures, shorter time, less contact, widely praised by car owners.
Tesla provides car owners with "full self-service" and "semi-self-service" two self-service pick-up methods, and car owners can choose according to their own needs. Car owners who choose "full self-service pick-up" only need to pay the balance online, handle insurance and temporary license plates in advance, and send the documents to the local Tesla delivery center, and they can go directly to the store on the day of delivery.
After arriving at the store, the owner uses the car pick-up code provided by the Tesla staff to open the self-service car cabinet, get the certificate, license plate and car key and other items, you can directly go to the vehicle parking place according to the guidance, the fastest 20 minutes can complete the pick-up, and the whole process does not need to contact people. Car owners who choose "semi-self-service pick-up" only need to increase the steps of carrying documents to the scene for temporary license plates, and the whole process can be completed in about 40 minutes at the earliest.
In order to allow new owners to fully understand their cars in the self-service pick-up service, Tesla has also prepared a video of the vehicle function explanation, which is sent to the owner before picking up the car. The video content covers all kinds of details, from unlocking the vehicle and driver memory functions, to seat and steering wheel adjustment, vehicle activation, to vehicle use, button position and function, like a mini owner lecture hall, to help the owner get familiar with the vehicle as soon as possible. After mentioning the car, the owner can also scan the two-dimensional code on the car, watch the teaching video on the big screen, and try to operate it on the spot. In the process of learning vehicle knowledge, the owner does not have to live in a confined space with others, which is healthier and safer. If the owner has any questions, he can also contact tesla staff directly for further explanation and teaching.
Compared with the traditional process that requires 1-2 hours of pick-up process, Tesla shortens the pick-up time by more than half through self-service car pick-up, and the entire self-service pick-up process, just like buying things in a self-service supermarket, has less contact with personnel, bringing a new pick-up experience to car owners. Ms. Huang, a car owner from Beijing, said that the car pick-up experience process is clear, simple and convenient, the sense of ceremony is very sufficient, watching the video can quickly understand the vehicle function, save a lot of time, and do not have to face contact with others, Tesla's self-service car pick-up is really fragrant!
With the normalization of the current epidemic prevention and control, Tesla's self-service pick-up service not only provides car owners with a more healthy, fast and convenient way to pick up the car, but also an innovation for the automotive industry, which is worth promoting in the current special situation. Tesla delivery staff said that car owners are becoming more and more receptive to self-service pick-up services, which will benefit more cities and help car owners enjoy a worry-free car pick-up and car experience.