In the blink of an eye, it is the annual 315 Consumer Rights Day, for consumers, tonight will be one of the key nodes to safeguard their legitimate rights and interests, and for enterprises, it may be "unforgettable tonight".
Every year, the 315 party will burst out many problems, among which the car, as a bulk commodity, often becomes the "guest" of the 315 party, so will there be a car brand named by the 315 party in 2022? According to statistics, the complaints of automobiles and parts in 2021 rank third in all commodity complaints.
Although in recent years, the new energy list 315 party has been quite high, but in the end did not appear at the 315 party, but the traditional car companies frequently "shortlisted", 2022 315 evening party, Xiaobian predicted that the possibility of the new energy vehicle 315 party is still not high, and some problems in the traditional car companies are more concentrated, and car companies with more complaints need to be careful, such as Dongfeng Peugeot.
According to the auto complaint network, Dongfeng Peugeot 301, 308, 408, 308S, 3008 and 5008 and other six models have been collectively complained by car owners, and the main problem of complaints is the problem of engine oil burning, the overall number of complaints is as high as 134 cases, and it should be noted that this is only the number of complaints on one website.
Mr. Peng, the owner of the Peugeot 408 from Loudi, Hunan, said that his own Peugeot 408 1.8 automatic luxury version, from the beginning of the purchase of the car, there was a problem of engine burning oil. What is more interesting is that the 4s shop told Mr. Peng that it was normal consumption, and then slowly Mr. Peng had to add half a liter of oil to run 5,000 kilometers, and then needed to add 1 liter to insist on maintenance, and now it is so serious that after driving 1700 kilometers after maintenance, the oil cannot be detected.
Mr. Rong, the owner of the Peugeot 408 from Foshan, Guangdong Province, said that his vehicle began to burn engine oil in the fifth year, during which it dragged on for a year without treatment, and in the sixth year, it was found that 1,000 kilometers burned 1 liter of oil in the 4S store, and the maintenance cost was as high as 7,000 yuan.
The more serious problem is that the engine with the oil burning problem involves three engines of Peugeot 1.2T, 1.6T and 1.8L, which is why as many as six models have been complained about. On the other hand, the 1.2T and 1.6T engines are still the main power systems installed by Peugeot in the current models on sale, and if it is indeed an engine design defect, it is not excluded that there will be a further outbreak of oil burning in the future.
Despite receiving a large number of complaints from car owners, Dongfeng Peugeot does not seem to attach great importance to the situation of the owner's feedback that the piston ring has been found to be worn and needs to be overhauled, but most of the final replies given by the official are "normal consumption of oil when the engine is working, and the oil consumption is related to the operation of the engine, the use environment, and the working conditions."
Most car owners are naturally not satisfied with this result, and some car owners said that they were very disappointed, saying that Dongfeng Peugeot ignored the problems with their products. In addition, the data of the automobile complaint network shows that the cumulative number of complaints of Dongfeng Peugeot has reached 3545, and the satisfaction rate of complaint handling is 79.21%, while in comparison, the satisfaction of complaint handling of other joint venture brands is significantly higher, such as Dongfeng Honda's complaint handling satisfaction of 90.48%.
In October 2020, at the DPCA Auto Culture Festival, Dongfeng Peugeot released the Yuan + plan and the Five Hearts Guardian Action, which mentioned the five dimensions of "buying a car with confidence, using a car with peace of mind, car care, happy car change, and one heart all the way", combined with the problem of engine oil burning, Dongfeng Peugeot does not seem to be consistent with words and deeds.
As early as 2020, Dongfeng Peugeot was recalled due to timing belt defects, the reason for the recall is to assemble a 1.2T engine wet immersion timing belt, due to chemical erosion of the oil, additives, cleaning agents used in the vehicle during use, the material performance degradation, resulting in timing belt surface fabric damage and shedding, will make the lubricating oil circuit filter device blocked, causing the oil pressure to decrease and engine failure lights.
That is to say, Dongfeng Peugeot is equivalent to recalling once due to the oil problem, and because of this, some people say that Dongfeng Peugeot knows that the engine is defective but does not recall, allows the hidden danger of failure to expand, disregards the interests of consumers and even lives, and points out where Dongfeng Peugeot's sense of responsibility and conscience lie.
Auto Network Review: Words and deeds must always be combined
In 2021, Dongfeng Peugeot's cumulative sales reached 51,056 vehicles, even if it is only equivalent to dongfeng Nissan Xuanyi's sales of about a month, Dongfeng Peugeot is still happy about this achievement, and gave a year-on-year increase of 74%. Of course, there is progress to be affirmed, but at the same time, Dongfeng Peugeot should also understand that the situation is still difficult, so the promises made should be kept in mind. Nowadays, the problem of engine burning oil has become the target of public criticism, and the accumulation of problems has also made it a collective complaint, and it is even possible to send itself to the 315 party.