After the rise of Internet consumption, most of the goods purchased by everyone are purchased through online channels such as e-commerce platforms, but because there is no physical object as a reference, consumers often buy unsatisfactory and inappropriate goods, and at this time they will initiate refund applications through "seven days without reason to return", but at this time, merchants often tell consumers that "unopened goods cannot be returned", making people feel embarrassed.
Now, this much-maligned phenomenon of online shopping has been regulated and controlled. Since March 15, the Provisions of the Supreme People's Court on Several Issues Concerning the Application of Law in the Trial of Online Consumer Dispute Cases (I) formally stipulates that e-commerce operators may not refuse consumers' request to "return goods without reason within seven days" on the grounds that the goods have been unsealed, provided that the consumers must ensure that the goods are complete and do not affect secondary sales.
As long as the goods are unpacked, they are not suitable for "seven days without reason to return", which can be said to be the most difficult for users to accept in the past, but they have to accept the place, once the goods are unpacked, they cannot be returned without reason. But the problem is that if you don't open the package to try it, consumers are not clear whether the products they buy are what they want.
Similar phenomena are particularly common in electronic products, luxury goods and other categories, many merchants selling smart phones and other products will stipulate that unopened machines can enjoy "seven days without reason to return", otherwise they cannot be enjoyed, and some stores may also require consumers not to activate products to provide "seven days without reason to return".
Some small partners bought a thousand mobile phones, after the use of hand found inappropriate, want to return is quite troublesome, in order to figure out the convenience, they will generally choose to lose hundreds of pieces, put the product on the second-hand platform to sell.
Merchants attach so much importance to packaging, nothing more than to return the goods can be used for secondary sales, reducing losses. In fact, the "Interim Measures for the Seven-Day Unjustified Return of Goods Purchased Online" implemented in 2017 has clarified the criteria for the returned goods to be regarded as "intact", that is, the goods can maintain their original quality and function, and the goods themselves, accessories, and trademarks are complete, which does not include the packaging of the goods, that is, the so-called outer packaging film.
Fortunately, some mobile phone manufacturers not only provide a "seven-day no-reason refund" service without routine, but also extend it to thirty days. During this time, once consumers feel that they do not like it, they can find an official return to give them the opportunity to regret it, Xiao Lei believes that this conscientious return service is worth learning from other merchants.
The landing of the new regulations means that the merchant must not refuse the consumer's no-reason return request for unreasonable reasons such as "opened", "activated", etc. We will have more choice space and "trial and error" opportunities after online shopping, and there is no need to be too cautious when consuming, in Xiao Lei's view, the merchant is less routine, more sincere, we are more willing to consume online.