In order to better serve the majority of users, BSN recently upgraded the "online customer service" function in the "blockchain service network BSN" WeChat public account (referred to as BSN public account) based on the WeChat enterprise account.
BSN official account menu
The BSN customer service system includes four customer service methods: the official customer service hotline (400-071-8215), the WeChat online customer service, the BSN developer exchange group and the BSN knowledge base. Users can conduct business consultation, technical Q&A, business cooperation and complaint suggestions through "online customer service". After selecting "Help" - "Online Customer Service" in the BSN public account menu, the user will be connected to the BSN enterprise WeChat customer service window, and the BSN customer service staff will collect user feedback online and answer questions. When encountering technical development problems, customer service will transfer remote guidance from the after-sales technical support team and invite users to join the BSN developer exchange group to learn and communicate with more developers. For users who seek product solutions, apply to participate in business, and negotiate cooperation, BSN product, sales, marketing and other teams will be introduced for contact.
Online customer service window
In addition to the new upgrade of the WeChat online customer service function, according to business development, BSN has added a new "BSN-DDC" knowledge section in the knowledge base, and users can access the BSN knowledge base (kb.bsnbase.com) through the BSN public account menu "Help" - "Knowledge Base". The "BSN-DDC Basic Network" is a blockchain infrastructure based on DDC/NFT technology just launched by BSN, which has quickly attracted hundreds of business platform parties to open and settle in. Since most of them are new to DDC networks, many problems arise in the process of technology development and business operations, so BSN deliberately sorts out common problems and summarizes and shares them in the knowledge base. The BSN KnowledgeBase supports computer and mobile phone access, allowing users to browse more than 700 public materials in six categories without having to log in.
BSN Knowledgebase mobile homepage
BSN always adheres to the ability improvement of the customer service team, regularly conducts business training for customer service personnel, continuously updates the knowledge base learning materials, and strives to provide perfect and professional customer service support for the majority of BSN users.
Blockchain service network BSN public number
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