There is such a company in the logistics industry, in less than 15 years, created a miracle from 0 to 20 billion valuation, made "same-day delivery, next-day delivery and next-day delivery" three star aging products, vehicle services, sword casting systems and other explosive products, with "7 * 24 hours door-to-door dispatch" and "24 hours one-to-one customized service" to win the favor and praise of a number of customers, it is across the express, a logistics enterprise founded in 2007, has a history of 15 years of development, enjoy in the industry" Logistics new unicorn" fame.
It is not difficult to find out the mystery of the success of the leapfrog express, behind the great leapfrog express, there is a group of great cross-border logistics people. Without their hard work, there would be no achievements that leapfrog Express today.
Amazing cross-speed merchandiser
Speaking of the word "merchandiser", presumably everyone is very unfamiliar, in fact, in the usual sense, the main work responsibility of the logistics merchandiser is to perform the task of general scheduling, such as completing the logistics task of the customer unit, leading the vehicles dispatched by the company to the customer unit, the management and communication and coordination of the cargo loading site, and the handling of on-site emergencies. The merchandiser is the most core and important work of the third-party logistics company, he represents the company's image to deal with many aspects of the matter, so the merchandiser must have a high sense of responsibility and adaptability.
There is a merchandiser named Zhang Yue. In his view, his daily work is trivial but very important, including tracking delivery, picking up goods, contacting receipts, following up payments, etc. It can be said that his work tasks run through the whole process after the customer places an order. For example, from the delivery of goods to the delivery process, Zhang Yue needs to track the whole process of service, and according to the agreed delivery time of each ticket, professional regulation. Zhang Yue said that although he is sometimes busy all night, as long as he can provide customers with a better service experience, he feels that it is worth it.
In the past three years in office, Zhang Yue has experienced the documentary task of "emergency inter-provincial logistics at 2 a.m.", experienced the tension of emergency delivery of goods at night, and achieved a documentary record of more than 400 orders, which has won praise from customers, and is known as the best night shift "documentary" brother across express transportation.
Amazing spanning express driver guy
Speaking of the delivery brother who crosses the express, I think everyone must be very familiar with it, Li Fei, Liu Junmin, Liu Zhongnan, Zhou Zhibin, Mu Kangning, Guo Bubo... These names are not unfamiliar to everyone, they are the most beautiful couriers, are the cross-driver brothers who stepped forward during the epidemic period, took the initiative to ask for help, and went to the front line of the epidemic area to undertake emergency transportation tasks.
They are the emergency carriers of more than 1100 tons of anti-epidemic relief materials, the retrograde heroes who take the initiative to give up their vacations and support the epidemic areas, the leapfrog brothers who run on the delivery road in the wind, frost, rain and snow, they treat the work diligently, treat customers sincerely and enthusiastically, treat danger without flinching, they use every safe carrier to undertake the mission of crossing the express transport and Nuodingda, they are ordinary and great, great leaping brothers.
Amazing spanning express customer service staff
When it comes to "customer service", most people will definitely think of them sitting in front of the desk and replying to customers at a glance. In fact, this is our stereotype of all the hard-working customer service personnel, which is a job that requires more patience, responsibility and empathy, and many people don't know about it.
For example, during the epidemic period, customer service personnel across express transportation are not easy. In the face of the peak period of consultation, they wore masks, did not have time to drink water, connected one phone after another, linked one rescue material transportation need after another, and silently paid for the epidemic prevention and control work in places we could not see. When customers are emotional, they need to give comfort and support, and when customers encounter difficulties, they need to immediately calm down and provide help and solutions. The work of customer service personnel in the logistics industry is far more trivial, busy and difficult than we thought, but customer service personnel across express transportation often get praise from customers for their excellent service level.
When the serious work of the merchandisers, driver brothers and customer service personnel who cross the express is praised by the customers, the cross-express is deeply felt and honored. It is precisely because of such a great group of leapfrog people that a remarkable leapfrog express has been created.