recently
When a woman in Chizhou, Anhui Province, received an online purchase of lenses
Found notes on the shopping list
The words "customers are many"
Ms. Wang said that when she bought online, she was worried that it was not genuine
So ask the merchant for the authorization code
However, after inquiry, it is displayed as another store
After customer service indicates that the genuine product is guaranteed
Women ask for lenses produced after 2020
Received the goods but found that it was 2019
The merchant said: The lens has no production date
Ms. Wang believes that as long as it is a commodity, there is a production date
Later, Ms. Wang thought that this was it
But found that the merchant commented that "the customer is more than enough"
She was speechless
The Shanghai Municipal Consumer Protection Commission believes
Answering consumer questions is the embodiment of network services
Consumers are not "troublemakers"
Consumers who purchase myopia lenses online have the right to request network operators to provide relevant content such as production dates and authorization matters. Network operators should make truthful and comprehensive explanations based on consumers' doubts, which is the basic obligation of network operators, so as to better protect consumers' right to know and effectively reduce the transaction risks caused by asymmetric information on online consumption, and should not be regarded as a "trouble", or even biased or treated differently on this ground. It is recommended that network operators pay attention to the exchange and communication with consumers and experience feelings, and improve the quality of network services.
(Synthesized from Xiaoxiang Morning News, Vortex Video)