Recently, Autogate.com released its latest complaint index for January 2022. In the past January, the overall complaint index of compact cars reached 1413.7, a decrease of 43.1% month-on-month, and the top 10 of the complaint list were more than a downward trend. The focus is on Kaiyue, which, although ranked ninth in the complaint index, jumped to the first place with a month-on-month increase of 128.21. The Xingrui Complaint Index continued its trend in December 2021, ranking first and falling sharply from the previous month.
1
SingRui Complaint Index 127.95
Typical fault: Av system failure
Auto quality complaint reviews: Xingrui's complaint index this month reached 127.95, down 76.78% month-on-month, but the excessive complaint index still ranked first in the compact car complaint index. The most complained about problems of Xingrui focused on the failure of the audio-visual system, mainly in the 2021 2.0TD Deluxe and the 2021 2.0T Premium. Compared with the complaint index of 511.1 in December 2021, it can be seen that the problems with vehicles are gradually being solved.
2
Ralink Complaint Index 92.5
Typical faults: the gearbox is choppy and the steering wheel is not correct
Auto quality complaint reviews: Leiling, which had a complaint index of 173.1 in December, and a complaint index of 92.5 this month, although down 46.56% month-on-month, still jumped to the second place. The most complained about problem is the clichéd gearbox. Such problems basically appear in the 2021 185T CVT Deluxe Edition, and a few of them are reflected in the 2017 185TCVT Elite Edition National V redesign. In addition, the problem of Leiling's incorrect steering wheel has also received many complaints, and the problem has not given a targeted solution in addition to the fine adjustment of the 4S store.
3
Corolla Complaint Index 60.6
Typical fault: The gearbox is suddenly frustrated
Car quality complaint comments: Corolla and Leiling as the "North and South Toyota" sister cars, the problems with the gearbox are the same. In January 2022, the Corolla fell by 50.37% month-on-month, but still followed Raling in third place. The transmission frustration complaint index was 26.2, accounting for 43.23% of the total complaint index. The pervasive problem of transmission throttles has never been cured.
4
Langyi Complaint Index 52
Typical fault: The configuration of the car is inconsistent with the official announcement
Auto quality complaint reviews: The complaint index of Langyi in December 2021 was 42.5, which rose to 44.4 in January 2022, an increase of 22.35% month-on-month. The problem of centralized complaints points to the central control screen and the manufacturer's publicity is inconsistent. Many car owners feedback that the central control screen of the car machine is not the original host, but the car machine that uses the Android system, and the vehicle cannot link the CarPlay function and does not have the officially advertised MOS system. Manufacturers are not impressed by the feedback of car owners, which makes many car owners lose trust in Volkswagen.
5
Lead Complaint Index 44.4
Typical fault: Steering jam
Auto quality complaint reviews: Led this month's complaint index of 44.4, compared to December 2021, down 49.57% month-on-month. It still ranks fifth in this month's Complaints Index. The problem of leading the complaint is still the steering jam. This type of problem was mainly exposed in December 2021, and this month it was again concentrated in complaints, which means that manufacturers have not given reasonable solutions.
6
Yinglang Complaint Index 37
Typical fault: Engine shake
Auto quality complaint comments: Yinglang's complaint index last month was 24.2, rising to 37 this month, an increase of 52.89% month-on-month, ranking second in terms of increase. The typical problem is engine jitter, and according to the feedback from the complaint, the root cause of engine shaking is due to the replacement of the new Yinglang with a new small-displacement three-cylinder engine. For the above problems to replace the support engine, the acting foot of the buffer filter is the easiest solution.
7
Flag 408 Complaint Index 36.1
Typical fault: Engine burn oil / fault light on
Auto quality complaint reviews: Mark 408 had a complaint index of 107.1 in December 2021, down 66.29% month-on-month. The overall ranking index is seventh. The sharp increase in complaints was due to the engine burning oil problem, which occurred mainly on the 1.8L Automatic First Edition model in 2014. According to the complaint data, the carbon deposit exceeded the standard and led to the occurrence of stuck burnt oil. For this problem, the appropriate addition of fuel cleaners and the use of piston release agents to clean up carbon deposits can alleviate the problem of burning oil in vehicles.
8
Emgrand Complaint Index 32.2
Typical fault: Transmission electromechanical unit failure
Auto quality complaint reviews: Emgrand's complaint index for this month was 32.2, down 64.28% from 90.15 in December 2021. Emgrand was most complained about by the transmission electromechanical unit failure, the transmission electromechanical unit uses a solenoid valve to control the automatic transmission work, through the electromechanical unit to connect the sensor and then converted into an electrical signal drive, to the electronic control valve to work. Transmission electromechanical unit failures are a problem for any model, and in terms of Emgrand's sales, this month's 32.2 complaint index shows that Emgrand is still relatively reliable.
9
Kaiyue Complaint Index 31.95
Typical fault: Instrument cluster cracking
Auto quality complaint comments: Kaiyue's complaint index this month was 31.95, an increase of 128.21% month-on-month compared with the complaint index of the previous month, ranking first in the increase in the complaint index this month. The most complained about problem is the cracking of the dashboard. This problem is mainly reflected in the 2011 1.6 automatic LE model. In this regard, many car owners have serious doubts about the quality of the car.
10
Arrizo 5 Complaint Index 30.6
Typical faults: rusty body, abnormal transmission noise
Car quality complaint reviews: The complaint index of Arrizo 5 is the lowest value of the top 10 complaints list this month, down 27.14% month-on-month. The main problem of the centralized complaint of the Arrizo 5 is the body rust, and the rust part not only involves the external body, but also involves the internal instrument panel bracket, seat bracket, steering pipe post and other components. From the feedback of complaints, although the fault problem is mostly concentrated in the 2016 models, the complaints related to the 2017 and 2018 models also account for half of the total, and the reason for this problem can basically be locked in the steel plate with poor material and low cost.