The little sister who ate almost cried out

Original title: Xiaoshan 66 Plaza Café suddenly popped out of the mouse The little sister who was eating almost cried

Rats haunt the box.

Recalling the experience of the night before, Miss Wu and her girlfriend still felt a wave of anger stuck in their chests——

That night, Miss Wu and her girlfriend went to the flower garden coffee in Xiaoshan Plaza 66 for dinner. But while they were eating, suddenly a "mysterious guest" came out of the box, almost scared them to cry.

Reporter Yang Yifan

Customer Complaints:

I was eating dinner in the private room

Suddenly a rat came uninvited

The night before, Miss Wu was having dinner with her girlfriend in box 1 of the flower garden coffee. At that time, they were eating and nagging at home, but suddenly they felt that something was wrong, as if something was moving.

Miss Wu fixed her eyes on it and cried out in fright: Rat!

Miss Wu, who was usually afraid of rats, panicked at that time.

"I screamed a lot, and the rat went in and out four times. We rang the bell and the waiter didn't come in until after I shouted a few times and then a waitress came in. We told her there were rats, and she was scared, so we said call a man to come. ”

About 2 minutes later, a male waiter came over. Miss Wu said to him: "How can there be rats in the place where you eat, I am afraid of rats." As a result, the waiter actually asked her why she was so excited.

The appearance of rats in the place where to eat made Miss Wu very annoyed, and then the handling of the store also made her very dissatisfied: "I stayed in the box with my girlfriend, very scared. The waiter also left, saying that he was looking for a sticky mouse board, but no one came for a long time. We hurried away, and when we paid the bill, we didn't see anyone in the restaurant come out to apologize. ”

Recalling this bad dinner and the attitude of the waiter, Miss Wu was very dissatisfied. At 8 p.m., she posted the incident online and matched it with the figure of the mouse that was photographed at that time.

Store Response:

Professional companies have been asked to kill them regularly

The customer will be contacted to negotiate the resolution

The Qianbao reporter called Huapu Coffee yesterday, and for Miss Wu to eat here and encounter rats, Mr. Zhu, the person in charge of the day shift, said that the specific situation was still docking. "After the end of the year, we did find rats here, but there were not many of them, and we saw them occasionally."

So where do rats come from? Mr. Zhu said: "The hardware conditions of our café are relatively good, and we attach great importance to the environment, and the reason why there are rats, we also have bitterness to say, it may be that other stores have sneaked in." ”

Mr. Zhu said that the restaurant has invited a professional killing company to kill in accordance with the requirements of the mall, "We have signed a contract to kill rats, and there are also records of killing." ”

Regarding Miss Wu's problem of reflecting the attitude of the waiter, Mr. Zhu said: "Our waiters really need to improve their service attitude, and we will further emphasize it in the future in staff training. He said the restaurant would contact Miss Wu for consultation.

A staff member surnamed Sheng of the operation department of Xiaoshan Plaza 66 said that there have been similar situations before, and the shopping mall level and the store will be killed, generally by asking a professional killing company to operate, and the mall will also regularly check the killing records of the merchants. In the summer, the appearance of rats is more likely, and the number of inspections in the mall will increase accordingly. After understanding the situation of Miss Wu, the mall will also contact customers and merchants to further communicate, and the rat extermination will also require the merchant to increase the number of killings.

Last night, the Xiaoshan District Market Supervision Bureau Beigan Institute has conducted a comprehensive inspection of the store, the store provided a contract to eliminate the four harms and removal records, in the inspection found that there are health problems in the store, has been ordered on the spot to rectify, and the next step of investigation and processing.

(Editor-in-charge: Zhang Huawei, Gao Hongxia)