Xiao Wang, a graduate from Luoping, Yunnan, has been graduating for more than half a year, but he has not yet implemented a work unit. Originally, Xiao Wang had very high requirements for the work unit: the best was in the economically developed areas, the most

Xiao Wang, a graduate from Luoping, Yunnan, has been graduating for more than half a year, but he has not yet implemented a work unit. Originally, Xiao Wang had very high requirements for the work unit: it was best to be in an economically developed area, and the worst was to be in the central city where his hometown was located, and the working environment should be good and there should be room for development. These high expectations led to Xiao Wang's repeated encounters in interviews, which made Xiao Wang, who was once full of ambition, a blow. He sometimes feels that he has no talent, and sometimes suspects that he has no real talent, which makes him in a state of psychological imbalance, showing psychological characteristics such as anxiety and self-denial. Later, under the enlightenment of psychological experts, Xiao Wang realized that his psychological positioning of self-ability and work unit was indeed too high, so the psychological gap was so large that serious psychological problems would occur. There is no shortage of talents in economically developed areas, and he himself has no outstanding advantages, so it is naturally difficult to find the ideal job. Understanding this truth, Xiao Wang worked hard to improve his interview skills on the one hand, and repositioned himself on the other hand. After some adjustments, he successfully entered the job.

In fact, the case of Xiao Wang has a certain representativeness in the career selection crowd. After many graduates go out of school, their eyes are low, and their expectations for choosing a career remain high, resulting in a huge gap between subjective wishes and actual needs, and also bringing unnecessary pressure to themselves.

Xiao Open opened a photo studio and often received some remakes and enlargements of old photos. However, these old photos often have wrinkles, fading, and even blurred defects. In the past, whenever Xiao Zhang received these customers, he always confidently patted the chest of the customers and assured: "These defects are not a problem, guarantee that you are satisfied!" ”

In fact, Xiao Zhang is not exaggerating, because now that computer technology is so developed, old photos can be easily repaired with professional computer software, and Xiao Zhang is very good at it. Xiao Zhang believes that with his own technology, he will be able to make customers 200% satisfied.

However, the situation was completely unexpected by Xiao Zhang. When the client came to pick up the photos, he was very dissatisfied with the fruits of Xiao Zhang's labor, showing all kinds of disappointment, and some were even unwilling to pay. They were full of words and acted indignant, saying that Xiao Zhang had deceived them and that the photo restoration effect was too poor. As a result, Xiao Zhang's business has become more and more deserted.

Xiao Zhang was also angry, he obviously handled the photos to the best, why are these people still so unreasonable? He dares to say that his photo repair technology is first-class in China, but why are customers not satisfied? One day, Xiao Zhang complained to a friend who studied psychology, and this friend made a suggestion to Xiao Zhang: When receiving customers, first explain to customers that there are such defects in the photos, which may affect the effect of remakes and expansions, but emphasize that they will try their best to make customers satisfied.

Xiao Zhang accepted his friend's suggestion and began to receive customers like this. When customers come to pick up photos, they are often pleasantly surprised: old, damaged black-and-white photographs have been carefully processed, almost like new ones, and there are no traces of post-processing... Customers praised Xiao Zhang's remake technology, not only became his regular customers, but also took the initiative to recommend Xiao Zhang's photo studio to others. Over time, remaking and enlarging old photos became Xiao Zhang's signature business, many customers came to visit, and the business became more and more prosperous.

In the above case, why is there such a big difference between the customer reviews that Xiao Zhang got? This involves the issue of customer satisfaction and expectations. At the beginning, Xiao Zhang did not explain to the customer in advance the flaws in the photos provided, and also promised that it would be repaired well, which was equivalent to raising the customer's expectations. Even if the effect is good after the remake is repaired, the customer will feel very normal, or even less than ideal, of course, there will not be a high degree of satisfaction. After Xiao Zhang adopted the method proposed by his friend, he explained in advance that the flaws in the photo may affect the remake effect and did not give the customer excessive promises. So after the photos come out, seeing those flaws does not affect the overall effect, the customer's feeling will be much higher than expected, and even surprise can be used to describe its satisfaction.

Expectations and disappointments often influence our emotions. It is difficult for us to avoid their interference, and most of the time, we should accept it calmly, because this is the essence of life. Setting too high expectations is likely to lead to greater disappointment. Everything must be done according to ability, and unrealistic and inactive goals are not desirable. To lower their expectations and reduce psychological gaps. This is especially true when faced with difficult problems. In this way, we can have more happiness in our lives and no longer have complaints and frustrations.

Expectations and disappointments often influence our emotions. Excessively high, unrealistic expectations can lead to deep disappointment and even ruin self-confidence. Therefore, we must evaluate ourselves objectively, rationally look at our expectations, and reduce the bias caused by excessive expectations.

Every minute of life is full of expectations and disappointments, which makes us sometimes emotionally high, sometimes like frosted eggplant. When we are full of expectations, life is full of motivation and feels that life is so wonderful. And when our expectations do not become a reality, we will feel that life is gray, and it is sad to see a leaf falling. This is the result of the psychological gap.

This is our life, disappointed in expectations, expected in disappointment. It is so contradictory that it makes people happy and worrying. Both expectations and disappointments stem from our pursuit of life. So, why is there disappointment when there is expectation, and why is the greater the expectation, the greater the disappointment?

Psychology tells us that expectation is a mental activity, a subjective assumption or estimation of the future development of a situation or something. However, psychological expectations and actual results are often inconsistent and will be biased. It may be that expectations are greater than reality, that expectations may be less than reality, or that expectations may be close to reality. In either case, it is normal and universal.

The point is that when the actual results are not as complete as psychologically expected, we need to make psychological adjustments. Especially for those with poor psychological endurance, if the actual result deviates too much from their expectations.