In order to thoroughly implement the "Opinions on Further Deepening the Reform of Tax Collection and Management" issued by the CPC Central Committee and the State Council, take the opportunity to promote the construction of smart taxation and "contactless" tax payment, and take the tax big data as the driver, we will continue to optimize the tax payment experience of taxpayers by streamlining the tax payment process, creating a 24-hour self-service tax office, and carrying out online "cloud tax auxiliary tax handling".
Smart tax office, from "two ends running" to "one time"
"With this intelligent consulting function, I don't understand the matters I can operate on the computer, each step has counseling, smart and convenient, for me, a tax novice who has just come into contact with financial work, it is too convenient to easily handle tax matters without asking for help." Coming to the smart tax area, it took less than 10 minutes to successfully complete a new household registration and invoice application business, no need to run more, both convenient and fast, He Jiakuan, financial director of Sihong County Weixin Electronic Products Co., Ltd., sighed.
In recent years, the Sihong tax department has focused on building a smart tax service hall, strengthening the construction of an online tax experience area, forming an online tax professional service team, and undertaking the promotion and application of online tax payment service products and daily operation and maintenance support. In view of the problem of taxpayers encountering business blockages in the process of self-service taxation, Sihong Taxation combs the two certificates to integrate high-frequency business matters such as individual industrial and commercial household registration information confirmation and non-resident packages, and sets up an "online tax experience area" in the tax office, so that taxpayers do not need to wait in line, and can enjoy one-stop in-depth services for business handling, policy consultation, publicity and counseling in the experience area.
At the same time, in order to quickly respond to the needs of taxpayers, Sihong Taxation has also created a "one-click response" assistant, when taxpayers encounter tax-related difficulties, as long as they press it, the bracelet worn by the tax personnel in the experience area will be immediately reminded, the first time to help taxpayers solve problems, so that taxpayers do not need to "run at both ends", only "do it once".
Smart cloud platform, from "single-line office" to "remote help"
"We only need to feedback the problem online without leaving home, and there will be a special person to dock and follow up in real time, helping us enjoy convenient tax services, saving time and effort." Kudos to the tax department's service! Hou Kai, head of Sihong Kaige Electronic Technology Co., Ltd., sighed. In order to further help enterprises enjoy the dividends of tax policies, the Sihong County Taxation Bureau has timely "tailored" the tax policy counseling list, and through the "cloud platform" counseling to solve the problems encountered by enterprises such as value-added tax, applicable conditions of enterprise income tax reduction and exemption policies, and data filing, etc., to help enterprises develop more confidence.
For the difficulties and pain points encountered by taxpayers in the process of daily tax payment, the Sihong County Taxation Bureau has continuously optimized the "Internet + taxation" model, actively built an online "cloud platform" for tax services of "demand collection, targeted force, and precise policy", opened an online window of "cloud seat", vigorously promoted "Ding TaxBao" and "Jiangsu Tax APP" handheld tax handling, and used the "cloud" to achieve tax identification and modification, electronic tax bureau password reset, tax declaration and payment, invoice collection and other high-frequency tax matters" Do not enter the hall" to handle, and taxpayers throughout the "online meeting", and constantly upgrade the "contactless" tax model, the use of "cloud platform" to regularly carry out "cloud surveys" and "cloud needs", to solve taxpayers' personalized problems, to ensure that taxpayers should enjoy the preferential "red envelopes", to provide more intimate tax services.
Smart big data, from "active search" to "delivery"
"For small and micro enterprises, how to enjoy the preferential national tax policies accurately and efficiently is the most concerned issue." A series of online intelligent tax measures launched by the tax department make the communication between tax enterprises more convenient and direct, and tax cadres can use the online platform to accurately push the applicable tax policies of enterprises at the first time, so that enterprises should know and enjoy them. Some professional tax-related problems can also be answered in a timely manner, without the need to take the initiative to find policies. Li Haiying, head of Sihong Chengpeng Machinery Manufacturing Co., Ltd., gave a thumbs up to the tax department's "big data" intelligent analysis.
In order to further promote the direct and fast enjoyment of tax dividends, sihong tax department has set up a professional team for big data applications, skillfully using BIEE intelligent analysis tools, digging deep into the big data of taxpayers, creating a new service form of "policy to find people", and realizing the superposition of "people looking for policies" and "policies looking for people" through accurate push of tax policies. By classifying and summarizing the thoughts, needs and anxieties of taxpayers, the tax policies are sorted out in a "one-household" manner, targeted tax counseling is carried out, and great efforts are made to ensure the rapid implementation of the policies and solve problems for taxpayers.
In the next step, the Sihong County Taxation Bureau will continue to promote the construction of "smart taxation" and "cloud platform", on the basis of ensuring the orderly implementation of service measures such as ready-to-use services, "commitment system" tolerance for shortage handling, and simplification of data and processes, combined with tax big data, with the convenience and intelligence of services to promote the continuous optimization of the tax business environment, so that tax services "acceleration" is more "warm". (Leng Juncheng)
Source: Guangming Network