Xiaoxiang Morning News Changsha News On April 29, the reporter came to a Fengchao express cabinet, the home page of the express cabinet display screen is "Fengchao member service", saying that "in order to further enhance user service and optimize the efficiency of resource utilization, Fengchao launched a membership service on April 30", the standard is: ordinary users can keep user packages for free for 12 hours, after overtime, every 12 hours are charged 0.5 yuan, 3 yuan capping, no billing during holidays; Member users, monthly card 5 yuan per month, quarterly card 12 yuan per season, unlimited number of storage times within the validity period, 7 days long storage, valid for 30 days; Season card members, unlimited number of storage times, 7 days long storage, 90 days valid.
For this charge, Fengchao said that this move is to ensure the efficiency and certainty of users using smart cabinets, and to provide better services to the majority of users.
Ms. Chen, a citizen, told reporters that the express locker used in her community charges 1 yuan for more than 24 hours, and she understands the behavior of the express locker charge: "Otherwise, everyone occupies the express locker and does not take it is also very troublesome." Every time to the 'double eleven', the express cabinet is full, and the little brother can only stay downstairs waiting for everyone to come to pick up the courier. Charging can encourage everyone to pick up the courier in a timely manner. ”
Mr. Zhao, a citizen, believes that 12 hours is too short: "It is normal to go out at 8 o'clock in the morning and go home at 8 or 9 o'clock in the evening or even later, and it is normal to be outside for more than 12 hours." It's too impersonal to charge for that. ”
Netizens have also set off a hot discussion about Fengchao's charges. Some netizens expressed support, netizen "Lin Ziyou" said: "It is long overdue to charge, and it is good to keep it for 12 hours for free." The courier cabinet is not a courier company. ”
Some netizens also believe that Fengchao has benefited and should no longer charge the user's fee, netizen "the organ in memory" said: "Isn't this two ends of the money, the courier has already paid the money when the courier puts the express delivery in Fengchao, and the buyer has to pay another amount of money to receive the courier, is it reasonable?"
Some netizens have begun to explore ways to deal with it. Netizen "Mi Di Lost Mother" said: "Some people like Fengchao, some people like home delivery, why not add an option when placing an order?" The courier brother sent it according to the above remarks. ”
For some netizens to talk about the express locker has received money, the courier affirmed this statement. Xiao Liu is a Shentong courier, he told reporters: "Express delivery to put any express cabinet is to the courier to pay, a few cents a cabinet, the specific depends on the size of the cabinet." Timeout, some cabinets to collect consumer money. ”
In this regard, Yi Xu, a lawyer at Hunan Jinzhou Law Firm, told reporters, "If the reasonable period is exceeded, and the recipient agrees in advance to deliver the express delivery to the express delivery cabinet and knows the charging standard, it is reasonable for the courier cabinet to charge a storage fee." "The definition of the storage time should be based on commercial practices and determined by the market, such as express delivery cabinet companies, courier companies, receiving customers, and sending customers through market trading habits and acceptance." Regardless of which party takes the lead in formulating these standards, it should be combined with the actual situation of consumers and the operating costs of relevant enterprises, so that consumers are informed and agreed to, and comprehensively determined in a reasonable and fair manner. ”
【Source: Xiaoxiang Morning News】
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