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Reducing the perceived risks of the other person can help us foster relationships and solve problems

author:Snail Ella

#2021年终职场盘点 #

Once, when I was doing beauty in a beauty salon, I overheard several beauticians and store managers outside talking about what the husband of a certain customer did. How many children have been born? In which neighborhood is the home address? What kind of car is driven every time? What brand of bag do you usually carry...

Later, I was curious to ask about it, and I learned that they were doing guest analysis, planning to set a position for the customer's economic ability in order to guide large consumption in the future.

Reducing the perceived risks of the other person can help us foster relationships and solve problems

To be honest, I was very repulsive to this behavior and felt that the store gave people a sense of insecurity.

Because these beauty salon staff, who only see each other once or twice a week, are equivalent to secretly collecting various information of each customer consciously or unconsciously all the time, and invisibly peeking into the personal privacy of each customer. Once this situation is put on the surface, I am afraid that no one will like it.

Reducing the perceived risks of the other person can help us foster relationships and solve problems
In his book "Wharton's Most Popular Negotiation Class" by world-class negotiator Stuart Diamond, the authors share that perceived risks affect relationship development.

Enhanced sense of self-preservation

A male colleague said that a few years ago, his mother had left her home phone number when she picked up free eggs at the supermarket, and as a result, for a long time after that, she was constantly harassed by online tutoring classes for children's programming, broken cashmere sweaters, and even various garbage phone calls such as lottery and emergency loans.

Reducing the perceived risks of the other person can help us foster relationships and solve problems

So the male colleague never left his cell phone number for anyone he didn't know well, and, in his opinion, it was a matter of principle that could not be changed in any way.

Indeed, in modern society, more and more people will pay attention to the security of their personal information, in order to avoid some unnecessary risks, the awareness of self-protection is gradually increasing. This invisibly increases the difficulty of interpersonal communication.

Reducing the perceived risks of the other person can help us foster relationships and solve problems

Reduce the perceived risk to the other person

Yesterday, the unit held an annual meeting.

A colleague rushed to me and told me that although a partner of a cooperative unit also came to the meeting, he gave up the gift because he needed to register his personal mobile phone and ID card number when receiving the gift.

The annual meeting is a good opportunity to connect with each other's feelings, and the gift represents "sending goose feathers for thousands of miles, and the gift is light and the righteousness is heavy".

Reducing the perceived risks of the other person can help us foster relationships and solve problems

In order to take care of my partner, I communicated with the conference staff. They agreed that individual attendees could also receive gifts as long as they left the name of the organization and office phone number that would confirm their identity. The reason for this consultation is mainly based on the consideration that partners may also have concerns about leaking personal information.

Sure enough, after a while, the colleagues reported that the partners had gone to collect their respective gifts.

It can be seen that when people solve problems, they often make some rules to protect themselves from a certain type of person. Therefore, sometimes some innocent people will also be used as objects of defense.

Reducing the perceived risks of the other person can help us foster relationships and solve problems

Perhaps the conference has encountered the mistake of being impersonated by the participants, and the partners have encountered the embarrassment of being harassed by spam calls. Therefore, the conference has its own rules and regulations, and we have made some flexible changes on the basis of the principle of not violating the law, which not only reduces the insecurity of partners, but also does not embarrass the staff, which is also a great joy for everyone.

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