Employees at the Lost and Found Office at Daxing Airport are handling business. Liu Fa, a reporter of this newspaper, took a photo
Daxing Airport fourth floor departure hall. Photographed by Zeng Lu
At 6:00 a.m. on May 17, 2021, there were more passengers coming and going at Beijing Daxing International Airport.
Compared to the departure hall and arrival gate, Lost and Found is a place that many people are not familiar with, but a warm and touching story happens every day.
I got my phone back before closing the cabin door
At 10:46 a.m., a cleaning staff member arrived here for the first time with a mobile phone he had picked up.
The phone was found in the bathroom after the security check, which means that the owner is likely to leave Beijing by plane. How to find the owner in the shortest possible time?
This mobile phone is set by the owner of the password lock, there is no way to directly find the relevant information of the owner. What should I do?
"When we receive a lost item like a mobile phone, we always pay attention to the information on the mobile phone. Generally speaking, passengers will call their mobile phones after losing their mobile phones, or they will receive passenger travel information pushed by the software on their mobile phones, thereby increasing the possibility of locking the lost owner. Zang Jiaojiao, an employee of the lost and found office of Beijing Daxing International Airport, has been paying attention to the dynamics of the mobile phone since the moment she got the mobile phone.
Kung Fu pays off. Suddenly, a push message from the air travel software in the mobile phone made the people at the scene very excited. "Found it! Passengers are on flight CZ6510 and have already started boarding. Zang Jiaojiao's voice did not fall, and everyone who had just breathed a sigh of relief pinched a handful of sweat for the owner: Generally speaking, the time between the start of boarding and the closing of the hatch is not long, can passengers get their mobile phones before departure?
Zang Jiaojiao quickly contacted the butler of the finger corridor on duty that day (the airport staff who was responsible for the help of passengers in each finger corridor area) and quickly found the owner of the mobile phone. But at this point, the time to close the hatch was getting closer and closer.
Sun Wei, an employee of the Lost and Found Office, quickly ran to the boarding gate with his mobile phone and successfully delivered the mobile phone to the owner. Before Sun Wei left the boarding gate, the door of the plane was already closed. At this time, only 12 minutes had passed since the phone was delivered to the lost and found office.
It is understood that in recent years, with the popularity of electronic equipment, the loss rate of electronic items received at the scene of lost and found has increased, and mobile phones and computers are often closely related to personal life and work, and once lost, it will bring many inconveniences to the owner.
The efforts of the Lost and Found Office, combined with the concerted efforts of various departments at the airport, have bought valuable time for passengers to successfully retrieve their mobile phones.
The tablet computer is completely returned to Zhao
"We just got off the plane and found the tablet in the pocket on the back of the seat!" A couple who had just flown from Guilin to Daxing Airport were anxious between words.
Why is there such a rush?
It turned out that they still had to continue to Beijing West Railway Station to take the high-speed rail, and the time reserved in the middle was not very abundant.
The employee at the lost and found site opened WeChat on the mobile phone on duty, sent all the couple's descriptions of the tablet to a WeChat group, and added an additional sentence: "The passenger is on the scene, please help find it." ”
This WeChat group has only recently been established, but it is playing its own unique role. "Under normal circumstances, the items lost by passengers on the plane will be collected by the airline and sent to the airport, but in some particularly anxious situations, we will send a message in this group, asking the airline, cleaning company and so on to step up their search." Lu Yang, an employee of the lost and found office of Beijing Daxing International Airport, told reporters.
Within a few minutes, the group came with the news from the front: the tablet had been found. The couple's hanging heart fell in half, but when will they get it? After all, you still have to catch the train.
The staff of the lost and found office calmed the couple's nervousness and also gave them reasonable suggestions for changing train tickets. Just after half an hour, the tablet arrived ahead of schedule, and the couple's next leg of the journey was not affected.
Lu Yang further introduced to reporters: "For passengers who have lost items at the scene for a short time, Lost and Found has set up a lost and found declaration service, passengers can fill in the lost property information and the owner's personal information on the lost property declaration book, and the lost and found will continue to pay attention to the declared items for 48 hours, if similar items are received during this period, they will immediately contact the lost owner to verify the lost property information." That said, if the tablet wasn't found just now, we could also keep track of the couple. ”
A family reunion
Nowadays, some passengers have lost something at Daxing Airport, and before they have found it, they have received a call from the lost and found office, from the lost and found "trick" to the lost and found "find" collar, the service work of Daxing Airport has done the hearts of many passengers.
Everyone who works here has a warm heart, and Peng Lin is one of them. He has helped many travelers find things, and still keeps a chat record in WeChat: Because you have our family reunion tonight.
Fast forward to March 6, 2020, when Peng Lin, who was resting, found an aunt in the terminal building looking panicked and anxiously looking for something, and his intuition told him that the aunt might have lost something important.
Peng Lin stepped forward to identify himself and asked if he could help. "My aunt told me that her surname was Liu and that she was going to visit her son's family who were working in other places. Because the first time to Daxing to take the plane, unfamiliar with the environment and more luggage, accidentally lost the ID card, it seems that it will be missed. The flight she took was the last flight to the destination of the day, and her son's family had already prepared a meal waiting for Aunt Liu to come home for a reunion. ”
After Peng Lin understood the situation, he took Aunt Liu to apply for a temporary identity certificate, accompanied her to check in her luggage, sent her to the security checkpoint and prompted the follow-up boarding precautions, 5 minutes before the boarding gate was closed, Peng Lin received a call from Aunt Liu who had successfully boarded the plane, and the phone was Aunt Liu's endless thanks.
Peng Lin called his colleagues at the first time and asked them to pay attention to Aunt Liu's missing ID card. 3 hours later, the ID card was picked up and handed back to the lost and found office, and Peng Lin contacted Aunt Liu for the first time. In the evening, Aunt Liu's son sent a family portrait of the family having dinner together.
At the lost and found office of Daxing Airport, the two words that reporters heard the most were "thank you" and "you're welcome". The wall of the lost and found office is covered with pennants sent by passengers. Everyone here can tell their story and the pennant.
Nowadays, passengers can obtain information on lost items through multiple channels such as the airport service hotline, the official website of Daxing Airport, the mobile APP of Daxing Airport, the WeChat Mini Program of Daxing Airport and the official website of the Civil Aviation Airport Association for Lost Property Inquiry, and Daxing Airport has helped passengers recover more than 12,000 lost items since its inception. In this airport, more than 100,000 passengers come and go every day, and it is the professional service of many staff members like the staff of the lost and found position that makes travel here so pleasant and comfortable.
Reporter Liu Fawei of People's Daily Overseas Edition ( 2021.05.20 11th edition)
Source: People's Daily Overseas Edition