Take the train home, the luggage is a lot of and miscellaneous, what if you accidentally lose something? The State Railway Group said that the lost items generally fell at the security checkpoint, the ticket hall, the waiting room and other places. Passengers can take the following methods to retrieve: (1) call the national railway customer service telephone number 12306 for inquiry; (2) log on to the railway 12306 website, 12306 APP for online registration; (3) report to the station service desk and information desk that the passenger service desk of the railway station can provide inquiries about lost items at the station.
Let's take a look at the frequent visitor TOP5 among the lost items
Fifth place: Wallet
Fourth place: mobile phone
3rd place: IDENTITY CARD
Second place: Backpacks
1st place: luggage
The little cuties who were lost by the owner
Where are they usually left?
Security checkpoint
At the station security check, passengers often fail to take away their luggage in time, resulting in the loss of items.
Tips: Follow the guidance of the security inspector, place the luggage piece by piece, see the baggage enter the security inspection instrument and then enter the security inspection channel, so as not to leave an opportunity for criminals; after passing the security check, check the luggage one by one to avoid the luggage left in the security inspection instrument, it is best to mark the baggage to prevent mistakes.
Ticket hall
After collecting tickets at the self-service ticket vending machine or buying tickets at the window, many passengers are prone to forget small items such as ID cards, wallets, and mobile phones, resulting in losses.
Tips: After purchasing a train ticket, you must "check the ticket information, check the ticket information, count and retrieve the coins and bank cards, and check the luggage items you carry.
waiting room
When passengers enter the station and wait for the train, they are accustomed to placing their luggage under the seat in the waiting room, and when they start checking in the ticket, it is easy to ignore these luggage that are not in sight, resulting in loss.
Tips: Valuables must be kept close to the body, luggage items should be placed in their own line of sight, it is best to take turns to take care of the luggage when many people are traveling, and count the number of luggage again when entering the station and getting on the train.
Train luggage racks
After getting on the train, the comfortable seats and the fatigue of the journey make it easy for many passengers to relax their luggage care, resulting in the loss of luggage.
Tips: Valuables must be kept close to the body, and large luggage can be placed within their line of sight, in addition to preventing theft, but also to prevent passengers from taking it by mistake.
Sleeper under pillows
Travelers in sleepers usually put small valuables such as wallets and mobile phones under their pillows when they rest at night, but it is easy to forget their belongings on the train when they get off the train in a hurry.
Tips: Passengers should be prepared to get off the train in advance before arriving at the station, count the number of luggage before arriving at the station, check whether there are any left items on the seat or bunk, and then get off the train after confirming that there is no error, so as not to cause loss.
If you accidentally lose an item
How do I get it back?
1. Call the national railway customer service telephone number 12306 to transfer to manual customer service.
2. Log on to the railway 12306 website and 12306APP for online registration.
3. Report to the station service desk and information desk that the passenger service desk of the railway station can provide inquiries about lost items at the station.
(Note: Each station only accepts the lost items search service of the station and the final train)
In order to more accurately identify and retrieve your lost items, please try to detail the characteristics of the items, lost locations and other information, be sure to leave a good contact information!
At the Lost Items Management Office
How do I collect my lost items?
1. Collect by yourself: Please bring your ID card and agree with the staff to collect it at the station at the time.
2. Others on behalf of the person: you need to confirm the identity information and contact information of the agent to the staff in advance, and after the agent arrives at the station as agreed, please cooperate with the staff to register for collection.
3. Off-site collection: It is necessary to confirm the pick-up location (station name), time, passenger contact information and other information, the items are delivered to the destination, and the station notifies the recipient to go with the ID card to collect it.
4. In case of special circumstances, you cannot pick up at the station: explain the situation to the staff for help. The management and transfer of lost items shall comply with the relevant requirements of the Railway Passenger Transport Regulations.
Source: State Railway Group
Source: Published in Shanghai