"This is a lot more stable!" After receiving a positive reply from faw-Volkswagen's after-sales service hotline, Mr. Zhou, the owner of Tanyue car in Chongqing, said frankly: With the new "three guarantees" of the car, as long as the manufacturer earnestly fulfills the relevant regulations, the pain points caused by the blockage of the particle trap are expected to be resolved.
Like him, the "Regulations on the Responsibility for Repair and Replacement of Household Automobile Products" implemented on January 1 this year, that is, the new version of the "three guarantees" of the car, which has touched the nerves, as well as many owners of Tanyue and Tiguan L across the country. Their cars are equipped with the National V standard 2.0T engine of the 330TSI model, in order to meet the emission requirements of the National VI B standard, installed a particle trap for filtering particulate emissions, but the device has easy to block the problem, and led to a series of problems such as increased fuel consumption and power reduction of the vehicle. Although the manufacturer gave a solution to upgrade the software program, the feedback effect of the owners was not ideal, and the demand for the return and replacement of the car proposed by some car owners was not clearly responded to by the manufacturer before.
With the implementation of the new version of the "three guarantees" of the car, the third paragraph of Article 24 for the first time includes "power batteries, driving drive motors, transmission systems, and pollution control devices" into the scope of replacement or return that meet the conditions during the validity period of the three guarantees. The particle trap that once made Volkswagen owners "block" panic, that is, it belongs to the pollution control device listed in the regulations, this change also makes everyone see the hope of completely "blocking".
According to the new "three guarantees" regulations, consumers' requests for replacement or return of the car must meet the following conditions: First, the household automobile products must be within the validity period of the three guarantees (the new regulations require no less than 2 years or a mileage of 50,000 kilometers, whichever comes first); second, they can provide a valid purchase invoice and three guarantees of vouchers; third, the engine, transmission, power battery, driving drive motor, steering system, brake system, suspension system, transmission system, pollution control device, the same main parts of the body due to quality problems. If it is replaced twice in total and still cannot be used normally, the seller shall replace or return it.
At the same time, the new regulations also mention that within the validity of the three guarantees, if the vehicle is repaired for more than 30 days due to quality problems, or if the same quality problem is repaired more than 4 times, the consumer requests to replace or return the car, and the seller should also cooperate. Compared with the original regulations, the time limit has been reduced by 5 days and 1 time respectively.
In the face of favorable policies, in addition to rushing to tell each other, some people are worried about whether manufacturers will fulfill the relevant provisions? To this end, the upstream news reporter recently called the FAW-Volkswagen customer care hotline 4008-171-888 for consultation, and got a positive reply from the other party. The wiring staff said: has received a notice from the manufacturer, will implement the new version of the car "three guarantees" of the relevant provisions, the particle trap blockage of the Owner of Tanyue, as long as it meets the relevant conditions, you can ask the manufacturer to replace or return. The staff also revealed that at present, the manufacturer has launched a policy publicity and operation rules for 4S stores across the country. Will SAIC Volkswagen's owners of Tiguan L also do the same? As of press time, the reporter had not yet been confirmed by official sources.