News on January 11, Meizu former executive Li Nan founded the startup company Angry Miao Technology (AngryMiao) recently encountered some trouble, they were protected by users, the key is for the user's rights protection behavior, they are not good at post-processing.
Li Nan
Here's the thing: a user named "Milli MilliBohao" claimed to have spent 4800 yuan to buy a magnetic wireless charging mouse pad of Nu Meow Technology, but when charging, he encountered product problems, and the rubber shell of the mobile phone directly sucked out part of the mouse pad magnet, and the user found that the magnet and the charging coil were glued together.
The user also questioned, "Aren't you a whole piece of aluminum alloy?" I thought your magnet was the same as the iPhone, under the aluminum alloy", the description of this mouse pad on the official website of Nu Meow Technology is as follows: "The cloth pad pattern is inspired by Westworld, and the base is aluminum alloy integrally molded, using a sandblasting anode process"
This problem actually occurred at the end of December 2021, when the user had contacted Nu Meow's customer service, but the problem was not satisfactorily resolved.
At more than 5 p.m. on January 10, Li Nan, the founder of Nu Meow Technology, complained online that the intelligent customer service of the e-commerce platform was not smart, and he wrote:
"The intelligent customer service of the e-commerce platform is a typical scientific and technological progress of the two knives, bringing about the story of the regression of the consumer experience."
A bunch of so-called AI intelligent customer service of the second goods company, fooled the brand leader, said some p-words that can save costs and improve conversion, and the results were on.
Then you consult a product, you can't even understand people's words, and you blindly recommend things that you don't need..."
Then "Bohao" left a message in Li Nan's spit and said: "So when will your real customer service reply to my Weibo private message?" In addition, a screenshot of his communication with customer service was attached.
As a result, Li Nan not only did not follow up on the user's feedback in time, but also blocked the user.
This is really not the pattern that a founder should have.
At 8 o'clock that night, Li Nan responded:
"I asked for a refund in December, thinking it was done. Without looking closely, he blocked an unrefunded after-sales user.
However, just confirmed the information, after-sales has not been able to confirm the identity of the user through the Weibo private message, so the refund has not been completed. I'm very ashamed of that. After-sales future review process confirms identity improvement efficiency. ”
Li Nan also said that he had sent 24 red envelopes to the user, and asked the user to complete the return with customer service after receiving the red packet.
At more than 9 p.m., the user responded, saying that he accepted Li Nan's apology, but still wanted to go through formal channels to sell after-sales, as for the red envelope, he accidentally ordered one, and he has already returned it to Li Nan. Li Nan sent a total of 25 red envelopes of 200 yuan that night, totaling 5,000 yuan.
The user also pointed out: "What I encountered was not a product quality problem, but a problem with the design of the product itself, and it was not decent to take two acrylic plates plus glue to sell them as magnets." Your product managers won't even add a knob snap. ”
The user responded to Li Nan's apology
It seems that Nu Meow Technology needs to upgrade its own products in an all-round way. At present, this product has been displayed on its official website as "not in stock". If scheduled, it will take 6 months to ship.
Nu Meow Technology is a startup founded by Li Nan in September 2019, and in November 2019, they received tens of millions of yuan of angel round investment from Meituan Dragon Ball Capital.
After Li Nan officially announced his entrepreneurial project in 2020, Wang Xing also publicly commented on Li Nan:
"Li Nan is a man who has always made me feel very mysterious, obviously a little older than me, but he seems to always analyze the most fashionable young people, and he can always talk about me. So when he said he wanted to start a business, although I listened to it several times and didn't understand what he was going to do, I still resolutely asked for participation and invested a little money. Whether he really understands or fakes it depends on Angry Miao. ”
In April and November 2020, Nu Meow Technology successively obtained PreA and Series A financing from Zhen Fund, Yuanyuan Capital and Meituan Dragon Ball Capital, of which 50 million yuan was invested in Li Nan in The A Round of Meituan Dragon Ball.
In the future, I also hope that Li Nan can hold investors at the same time, but also Hold users, he has also stated that he will not use the "blocking" function in the near future.