The reporter investigated | there were as many as eight problems in the Deshengyuan community in Congtai District

Deshengyuan Community "Eight Questions and Eight Answers"

Mr. Zhang, the owner of Deshengyuan Community in Congtai District, reflected that in 2019, the residential property began to charge the owner parking management fee, and only by paying this so-called "pole lifting fee" can the owner's vehicle enter the community, if it is not paid, even if there is a spare parking space, the vehicle cannot enter. In addition, there are still many problems in the community, such as no gate, the smell of smoke and smoke at the bottom of the business, and I hope that the "Early Morning Hotline" column can help us solve these problems.

On March 11, the reporter contacted Manager Liu, the property manager of deshengyuan community, but the other party refused the reporter's interview on the grounds that he had just taken over the community and did not understand the situation.

In the face of the strong reaction of the owners, on the morning of March 12, the reporter of the "Early Morning Hotline" walked into the Deshengyuan community. Hearing of the arrival of the reporter, the representative of the owner of the community prepared a list of problems, which listed as many as 8 problems.

For the questions raised by the owners, the Deshengyuan Community Property still showed a disregard attitude, did not explain in person, and only said that it would reply at three o'clock in the afternoon of the same day.

On the afternoon of March 12, under the continuous questioning of reporters, Manager Liu, the person in charge of DeshengYuan Property, answered the problems existing in the community one by one.

The owner asked: Why should vehicles enter and exit the community charge a "pole lifting fee"?

Manager Liu of Deshengyuan Property: Vehicles entering and leaving the community do not need "pole lifting fees", and vehicles with emergencies can enter. The area in the community is small, there are only a dozen parking spaces on the ground, because the capacity of vehicles is limited, so it is only temporarily parked for vehicles, and the vehicles must drive away in time after completing things.

The owner asked: Why is there no gate in the community?

Manager Liu of Deshengyuan Property: Because the expansion of Yong'an Street outside the community has not yet been repaired, the current location of the gate cannot be determined, and we will actively communicate with the relevant departments. In addition, before the end of March, owners can travel with an access control card to ensure the safety of the community.

The owner asked: The downstairs bottom merchants have a big smell of oil smoke and smoke, how to deal with it?

Manager Liu of Deshengyuan Property: We will strengthen communication with the bottom merchants and let them upgrade the fume purification device in the near future to create a good environment for the owners.

The owner asked: electric bicycle occupies the fire passage, how to solve it?

Manager Liu of Deshengyuan Property: We will require and guide owners to park electric vehicles on the sidewalk to help owners park their vehicles in an orderly manner.

The owner asked: The elevator does not have an annual inspection, why is this?

Manager Liu of Deshengyuan Property: The elevator will be inspected annually every year, and it has passed the annual inspection in February 2021, and the qualified signs are posted in a conspicuous position next to the elevator button.

The owner asked: The threshold of the unit building in the community is too high, and the elderly are inconvenient to travel in a wheelchair.

Manager Liu of Deshengyuan Property: At the end of March or the beginning of April, the existing ramp will be widened to facilitate the normal travel of wheelchair owners.

The owner asked: Why is the price of the property fee in the community different?

Manager Liu of Deshengyuan Property: There are public green spaces and fire passages in front of Building 1, and the property fee is charged at 1.2 yuan / square meter, including public lighting fees, elevator fees and other costs. There is no public green space in front of Building 2, only fire passages, and the property fee is charged at 0.9 yuan / square meter, but does not include public lighting fees, elevator fees and other fees, which need to be paid additionally. The difference between the property fee prices of the two buildings is not large, and the property fee prices have been filed with the Price Bureau and are reasonable.

The owner asked: The overall environment in the community is poor, how to improve?

Manager Liu of Deshengyuan Property: We will arrange personnel to clean from 7:00 to 19:00 every day, and the health team leader will check every day. Every year in the spring, before the trees and flowers sprout, the flowers and grasses are pruned to ensure their beauty.

Xiaobian said: Regarding the property's answer to the above eight questions and the rectification effect, the "Early Morning Hotline" column will continue to follow up.

In contrast, the contradiction between the owner and the property is accumulated in a small matter, due to the lack of active and effective communication between the two sides, the problems raised by the owner have not attracted enough attention, over time, resulting in the owner's opinions, the contradiction is deeper and deeper, and finally from the accumulation of bits and pieces of qualitative change.

The community is my home, and the environment depends on everyone. On the one hand, the property must provide good services, effectively exert practical results, so that the owners can feel the real actions and changes; on the other hand, the owners must also develop good behavior habits and jointly contribute to the construction of the community. Everyone does their duty, encounters problems and difficulties, thinks in a different position, understands each other, and the big family of the community can be more harmonious