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The internationalization of quality service makes this community full of international standards

Jimu News Reporter Lu Yuan

Correspondent Hu Tian

After several days of cold waves, Wuhan has a long-lost warm sunny weather. On December 28, on the French-style street at No. 236 Longyang Avenue in Wuhan's Economic Development Zone, Canary date trees swayed in the breeze, and several French residents living in the Golden Harbor Community took photos with the sparkling waves of triangle lakes on pirate ships.

"Obviously it's very new, it's not like it's an old house that is nearly 20 years old." In the Golden Harbor Community, the third review of the creation of international community demonstrations in 2021 is being ushered in. "Cafes, tennis courts... In the community, the Wuhan Joint Research Group often sighs.

On December 27th, Golden Harbor Community ushered in the third review of Wuhan's international community, and Hu Jun, deputy director of Wuhan Municipal Science and Technology Bureau, Yuan Zili, Wuhan Municipal Government Inspection Office, and other people came to investigate and investigate.

The internationalization of quality service makes this community full of international standards

Subsequently, the leaders of the research team visited the demonstration area of the International Community of Golden Harbor, along the third phase of the Golden Harbor Landscape Pool, the winter plums blooming by the pool, the clear pool, the koi swaying in the pond, such a beautiful community scenery, can not be separated from the careful creation of the horticulturist of the Xingang Property Community, the research team praised the living environment of the park.

International fan, is the most dazzling logo of the golden harbor. As early as the beginning of the 21st century, when the community was built, it left a deep international mark, and it has undergone upgrading and transformation. The colorful basketball courts and badminton courts in the community have been upgraded to give the owners of the community a more comfortable living environment and cultural and entertainment experience.

The internationalization of quality service makes this community full of international standards

This year, Wuhan proposed to accelerate the construction of "five centers", as an important measure to build an international exchange center, in the first half of the year, Golden Harbor became a pilot construction of international communities in 25 communities in 11 districts of Wuhan.

What exactly is it that has allowed it to be included in the creation of international demonstration communities again and again?

Selected as one of the first batch of international communities in Wuhan

On the shore of Triangle Lake, located in the ZEN COFFEE store in the Golden Harbor Community, Li Jun and several foreign friends are enjoying a lazy afternoon, and the rapid development of China's Chegu Seems to have slowed down here.

In the café, people of different skin colors come in and out, and from the eyes of many tourists who come to taste coffee and take photos, it seems difficult to believe that in a secluded corner of Wuhan, in a seemingly ordinary community, it is so petty and international.

In fact, the Golden Harbor Community has a full international gene.

In 2005, during the Sino-French Cultural Year, at the "France-Bordeaux Week" cultural exchange activity, France Street next to the golden harbor on the east shore of The Triangle Lake attracted widespread attention from Chinese and French people in China.

This set of leisure, culture, tourism in one of the style street, was founded in 1998, when in order to meet the needs of foreigners in Han life, exchanges, Wuhan city decided to choose a site of French people live in a relatively concentrated golden harbor, to the seine river on both sides of the streetscape as a model, the construction of "Wuhan French Street".

The internationalization of quality service makes this community full of international standards

At the end of the last century, the Sino-French joint venture DPCA settled in Wuhan Economic Development Zone, and many French executives chose to settle in Golden Harbor. With a large number of foreign capital and Sino-foreign joint ventures settling in the surrounding areas, expatriates have also gathered in the Golden Harbor.

"At its peak, there were more than 4,000 Chinese and foreign residents and 170 foreign residents, from 25 countries, including the United States and France." The person in charge of the Golden Harbor Service Center of Xingang Property introduced it.

Due to the different living habits, Xingang Property has tried its best to create a living environment suitable for people from all over the world. Hire a professional translator to facilitate foreign residents, free up indoor spaces for free events, and be the best at safety, greenery and more. "The unique environment has attracted more foreigners to live here, and many major foreign affairs activities between China and France have been held here." The person in charge said proudly.

In order to facilitate the service management of foreign residents, in 2009, after sending special staff to Shanghai, Guangzhou and other places with the Wuhan Economic Development District Public Security Bureau to study, the country's first international police office - Golden Harbor Community Police Office was established in the Golden Harbor Community, and Xingang Property set up a foreign-related service department, equipped with multi-Chinese translation professionals, to provide foreign residents with household registration, landing registration, housing intermediary, housekeeping cleaning, garden maintenance, escort shopping, medical treatment and other services.

The internationalization of quality service makes this community full of international standards

In 2013, Wuhan implemented the "Wuhan Internationalization Level Improvement" plan, proposed the implementation of the "Home in Wuhan" project, built 8 international communities, and the Golden Harbor community was selected as scheduled.

"After being selected, we did not stop and carried out a major upgrade of France Street in conjunction with the community, the street and other units. In addition, considering that the living population in the community is diverse from foreigners from all over the world, the requirements of Xingang Property for the maintenance of the order of the park are quite strict, and the registration and verification of the main entrance and exit of the community and the personnel control are finely managed. The relevant person in charge of Xingang Property introduced.

On November 18, 2016, at the international community review meeting held by the Wuhan Municipal Government, Golden Harbor and Wuhan Tiandi jointly won the "Excellent Unit of International Community Construction", which was the first time that Wuhan city reviewed the level of community international construction.

The construction of international communities does not stop

"Although it was rated as the first batch of outstanding units for international community construction in Wuhan, our goal of refining and upgrading the community has not changed." In September 2019, Newport Properties invested heavily in upgrading France Street again. In the middle of summer, the Wuhan Beer Festival was grandly staged here, youth and vitality burst out, exotic styles and Chinese elements were integrated, and France Street once again became a landmark building in the development zone and a popular punching place in Wuhan.

The internationalization of quality service makes this community full of international standards

In July this year, Wuhan announced that it would concentrate on building an "international exchange center" and select 25 international community pilots in various districts of the city. Golden Harbor was selected as a demonstration representative of Wuhan Economic Development Zone. "The times are changing, requiring us to use better service to comply, golden harbor was built earlier, so we pay special attention to the maintenance of facilities and equipment in the community, and the management and maintenance of every facility and every corner is meticulous," said the person in charge of Xingang Property.

In order to better serve expatriates, With the support of the Golden Harbor community, Xingang Property has carefully planned the bilingual signage homecoming route to facilitate the travel of foreign residents. At the same time, for the serious shortage of parking spaces in the old residential area, Xingang Property has made a reasonable adjustment of the single-way lane, and has solved the problems of difficulty in meeting cars and parking that are very headaches for the owners, and at the same time ensure the smooth flow of fire emergency aisles, which has been unanimously recognized by the owners.

In addition, Xingang Property organized owners to carry out diversified cultural and recreational activities, such as basketball competitions, calligraphy, Chinese painting, embroidery and other activities, and invited foreigners to wrap rice dumplings, dumplings, mooncakes, and watch literary and artistic performances together during the New Year's Festival.

The internationalization of quality service makes this community full of international standards

During the foreign traditional festivals, in order to give foreign owners a home-like feeling, Xingang Property will unite with the community to hold various activities on a regular basis, especially the Christmas market held every year, with a large number of Chinese and foreign residents participating, which has formed a beautiful characteristic landscape on French Street in Golden Harbor.

Merlin, an American friend and resident of Golden Harbor, has lived in Golden Harbor for many years, "Every Christmas under the warm planning of community property, my family and I are almost like in our own country. Merlin said that he also follows the local customs and participates in traditional Chinese festivals every year.

"We will hold a variety of cultural and recreational activities to make Chinese and foreign residents more harmonious in cultural exchanges." According to reports, this year, Xingang Property carried out the online voting activity of the owner's social and cultural activities for the first time, and according to the owner's demand for cultural and recreational activities, the property led the holding of various cultural activities.

"To create an international community that meets the living habits and convenience of foreigners, it is necessary to do a good job in service guarantees such as 'education and medical protection in the food, clothing, and housing industry'." As early as 2003, Xingang Property set up a special management of foreign-related services, and our customer service staff will conduct exclusive file management for each foreign owner, one-on-one intimate foreign-related service, so that foreign owners can feel at home in The Golden Harbor service experience. According to the staff of Xingang Property, it is the purpose of our foreign-related services to provide comprehensive, high-quality and professional services for every foreign friend as much as possible.

The internationalization of quality service makes this community full of international standards

In the evening, the winter sun shines on the French style street, the romantic "confession balloon" song sounds, and the Chinese and foreign residents of the Golden Harbor Community are accompanied by the breeze blowing from the triangle lake, leisurely pacing, and dancing with songs from time to time, a harmonious scene.