Luozhuang Taxation: Receiving more than 90 phone calls a day The story of "Xiao Meng" in the tax office

Public Network poster news reporter Wang Yancai correspondent Zang Tianjiao Linyi reported

Meng Fanjing is a grassroots tax cadre of Luozhuang District Taxation Bureau, since entering the tax system in 2012, ten years of tax months have been spent in the tax service department, she is rooted in the frontline, sincere dedication, is a role model and reliance on colleagues, families, taxpayers in the heart of the heart. At the busiest time, Meng Fanjing answered more than 90 phone calls a day, in the Luozhuang dialect: "Find Xiao Meng in everything!" ”

A good tax official in the eyes of the masses

"Teacher Meng, I have a question I would like to ask."

From report filling out to policy interpretation, from window service to telephone wiring, from delayed service to weekend overtime, Meng Fanjing sits in the office all day is a common thing, in order to reduce the number of times to get up and drink water, she specially purchased a large thermos bottle to put on the table, but she has never complained, with excellent tax knowledge to sincerely serve taxpayers, rain or shine in the front line of taxation, becoming a taxpayer who is proficient in business and trustworthy "Teacher Meng".

On the last day of the filing period, Cheng Jianguo, head of finance of Linyi HSBC Logistics Co., Ltd., went to the tax service department for consultation with concern. Originally, the enterprise received a special VAT invoice issued by a customer from another province, and only found that there was no information about the invoice on the candidate platform near the declaration period. Cheng Jianguo said that because it is a long-term partner, this situation has never occurred before, but if it cannot be successfully checked on the same day, it will affect the capital turnover involving the company.

Meng Fanjing took the invoice, and after inquiring about the invoice on the website of the General Bureau, guided Cheng Jianguo to manually certify through the self-service machine.

"Originally I thought that this time I ran in vain, but I didn't expect that the 'tolerance service' solved the big problem." Such a service is reasonable, we feel warm and warm! At the same time, it is suggested that she can pass on the required information with an electronic seal through the electronic tax bureau, thus avoiding taxpayers from "running back and forth".

This sort of thing can be said to be countless in a decade.

Kong Deguan, head of corporate finance of Shandong Pacific Printing and Packaging Co., Ltd., went to the tax service hall to consult the silver tax interactive business, and revealed the company's short-term capital turnover difficulties. Originally, the enterprise was mainly engaged in the printing and packaging of publications, due to the decline in corporate income, many of the upfront payments could not be recovered in time, and after paying the salaries of employees on time and in full, they were unable to pay taxes.

After understanding the situation, Meng Fanjing immediately explained to him the policy and process counseling for deferred tax payment, and the first time to apply for a deferred vat payment of 623,000 yuan for the enterprise.

Kong Deguan, head of corporate finance, said, "I didn't expect to have an unexpected gain." Mr. Meng is not only proficient in business, but also really takes the interests of our taxpayers in mind, not only is this equivalent to providing a short-term interest-free loan for the enterprise, but also solving our urgent need for tight funds! ”

Pillars of the tax hall

"I'm not sure about this policy, I'll ask Sister Meng."

Meng Fanjing is not only the reliance of taxpayers, but also the "pawn of the Family" of the Luozhuang District Taxation Bureau. With her outstanding business level and mass recognition, Meng Fanjing has been rated as an excellent civil servant for five consecutive years, and has won more than 10 honors such as "Youth Post Expert", "March 8 Red Flag Bearer", "Tax Service Pacesetter", "Advanced Individual", "Outstanding Youth", etc., and has been drawn to participate in the operation and maintenance work of the third phase of the golden tax in the city for many times, and has been taught and explained the front desk business for the city's comprehensive service staff for many years as a tax service teacher of the municipal bureau.

Meng Fanjing not only has high comprehensive business ability, but also takes the initiative to undertake the explanation work of the tax service department. He has explained more than 20 lectures for leaders and taxpayers at all levels of provincial and municipal bureaus, municipal party committees and district committees, and has been unanimously recognized by everyone. Especially in the eyes of young cadres, it is simply a "treasure house" of tax policy, a "famous doctor" for difficult and complicated diseases, and an "expert" in the operation of business systems. When they secretly took Meng Fanjing as their role model, they got another "sweet critical blow".

In 2016, Meng Fanjing, as the stormtrooper and main force of the "VAT reform", the volume of business, the high density of work, and the huge pressure, everyone saw it in the eyes: April CAMP reform, May invoice, June declaration, July continued TO increase, August Golden Three edition training, September business competition, October Jinsan officially changed editions, in such an excellent busy situation, three or four months she lost more than ten pounds, she smiled and said: "Years of weight loss wishes have come true." ”

During that time, Meng Fanjing carried a travel folding bed and stayed up all night in the tax service hall. Deal with taxpayers' problems during the day and study policies at night in the service hall. In such a busy situation, she has a dream, continues to study, and aims at top universities, using the time squeezed out of noon and late at night to prepare for graduate school exams.

Kung Fu pays off. In May 2017, an acceptance letter from Peking University was mailed to the mailroom. Meng Fanjing successfully passed the graduate school of public administration at Peking University, and everyone boiled over, whether it was colleagues and taxpayers around her, they all had a sense of admiration.

The "Little Meng" from the newcomer English graduate "Teacher Meng" from everyone's mouth is not achieved overnight. At the strong request of the vast number of young tax cadres, Meng Fanjing shared such an experience in a speech.

In 2012, Meng Fanjing had just graduated from university and entered the huangshan taxation branch of the former Luozhuang District State Taxation Bureau, which had just been established. The substation is an hour and a half drive from the city, and near the end of the year, the amount of personal invoicing is particularly large. When Meng Fanjing tirelessly handed the last invoice to the taxpayer, it was already snowing heavily outside, and the road surface was also covered with a thick layer of ice. At that time, the office was particularly simple, far from the mountains, late at night wind and snow, no air conditioning and no heating, she lit the briquette stove and used books to cheer herself up. From then on, she felt that she was not afraid of any difficulties.

One person, three homes

"Please ask If Meng Fanjing is working overtime, I am her family."

One night in March 2019, the Luozhuang District Tax Service Hall was brightly lit, and a phone from the frontier of the motherland suddenly rang, and it turned out that the husband of Meng Fanjing, a tax cadre, could not call her private phone, and she was forced to call the public phone in desperation to inquire about her wife's safety.

At that time, Meng Fanjing was newly married, and after the marriage, her husband returned to the post of frontier garrison. Two elderly people in the family were unwell and were hospitalized one after another. She single-handedly supported three homes, "unit-hospital" two points and one line. Coinciding with the sprint period of the Golden Three And Library, many of the module test tasks of the "partial door" fell on Meng Fanjing, who had been rooted in the tax office for 7 years. She concentrated all her energy during the day alone, went to the hospital after work to take care of the two elderly people to eat, cleaned up the tableware and could not go home to rest, so she hurried back to work.

Colleagues around her are distressed for Meng Fanjing, let her rest at home at night, Meng Fanjing said: "At home full of brains is also a test task, rather than worrying at home, it is better to go to the unit to quickly complete the task." ”

The husband is worried that Meng Fanjing is too tired to take care of the elderly on both sides, and he wants to change jobs early and come back many times. But she said: "You have the ambitions of soldiers, I have my own planning and dreams, although you have no way to protect our small family for the time being, but I can't replace you stationed on the frontier of the motherland to guard the national gate."

Today, Meng Fanjing has a pair of cute twin sons, and the couple named "Li Xiang" and "Meng Xiang", which gives the child a beautiful expectation for the future.

The tax service hall is busy with many tax blue figures, they have no great achievements, there are no big ups and downs, just use their own strength to help taxpayers one after another, handle one piece of business after another, and use the bits and pieces of work to practice the purpose of serving taxpayers.