Double 11 just passed
Double 12 is almost here again
Face a mountain of express mail
The pressure of the courier brother can be imagined
Recent
A courier brother in Shanghai
Suddenly out of control of emotions while delivering the courier
In front of the user
Stomp the package to pieces
The responsibility of the courier guy
It's not about getting the package safely into the customer's hands
Why did this little brother act like this?
It all started with a package that was sent in the wrong place
Ms. Song lives in Lane 89, Weifang Road, Pudong
Tell me
On November 23, her husband
Bought a pack of cookies online
November 25
Ms. Song received a phone call from a resident of the same community
Say a Zhongtong courier
The package was mistakenly delivered to his home
But considering that neighbors don't know each other
The neighbor wants the courier to come to the door to retrieve the express mail
Re-delivery
So Ms. Song asked her husband to contact the courier
But the courier suggested Ms. Song's husband
Go to the strange neighbor's house and get the package back
In this regard, Ms. Song believes
Since the courier sent the wrong one
Then the courier should be sent to that house
Bring the courier
Ms. Song then reflected the problem to the merchant
Perhaps under pressure, the day after the phone call, the courier took the parcel in question from the neighbor's house, along with two other packages from Ms. Song's husband.
That's the end of the day
But what surprised Ms. Song was
This time the courier brother came to the door
Not here to deliver packages
He came to destroy the package
This can be seen from the video taken by Ms. Song
The courier guy was clearly venting his anger
He not only destroyed everything in the package
The fierce god looked evil
It also makes people feel very scared to watch
After the courier guy went downstairs
Ms. Song also followed
On the ground floor
Ms. Song found
There were also two packages that should have been delivered to her home
It was also trampled on
Therefore, Ms. Song reported to the police, and at the same time reflected the matter to the customer service of Zhongtong Express, hoping that Zhongtong Company could apologize and refund one loss according to the actual price of the goods. However, the other party said that it could only compensate according to the standard of the lost items.
Ms. Song felt
This scheme is not reasonable
Because these couriers were not inadvertently lost
Rather, it was deliberately destroyed
Compensation should not be made by reference to lost items
Ms. Song Complainant
The courier company's handling method is not correct, and it cannot be handled in the same way as general loss and damage.
After that, there was a zhongtong express customer service and Ms. Song contacted, the other party said that the courier brother involved in the incident is a temporary worker, the company fined him.
ZTO Express customer service:
Each single number was fined $200. We have more expatriates, and there is no formal training.
This is how it is handled
Let Ms. Song feel
Too simple and crude
And it is intensifying contradictions
You dismiss him or not, how to severely punish him, fine 1,800 yuan, and even expulsion, you are intensifying the contradiction, very simple and rude, just like the courier said that the training is not in place, the manpower is not enough, from the outside temporarily invited people, some training is not in place, just like this explanation.
On this issue, Fangji reported to the headquarters of Zhongtong Express in Qingpu. Subsequently, the person in charge of the outlet contacted FangJi and said that they apologized to Ms. Song that the courier sent the wrong courier address to complain, as long as the delivery was completed according to the agreement, there would be no fine.
For the courier brother involved, the company will conduct internal training, and can still be on the job after completing the training.
Li Su Zhongtong Express Dongfang Weifang Station:
The parties and our courier went to the police station for mediation, and our courier apologized in person. This behavior of the courier has touched the bottom line, we temporarily let the courier conduct internal training at the outlet, all his delivery work is stopped, and the area is adjusted after the training is completed. We are also because during the double 11 period, the amount has not been reduced, but also temporarily invited outsiders to come to assist, internal management is not particularly timely in place.
Handover directly to neighbors
Although there is no need to pass a courier's hand in the middle
Timeliness will be faster
But in case there is something wrong with the package
That's not clear
Netizens encountered such a situation
How will it be handled?
Let's talk in the comments section
Source: Newsroom
Original title: "Step on the Dirt!" When a Courier returns the wrong package, it suddenly gets out of control... Zhongtong: He is a temporary worker"
Editor: Liu Mengge, Li Yingxuan, Miao Yaxiang