"Hello, I just ordered a takeaway hot pot, but the takeaway store did not put the building number on the package, can you help check it?" Thank you. "Hello staff, can you help buy an over-the-counter drug?" ...... On November 9, the reporter met such a service team outside the first sealed community in Jinjiang District, Chengdu, and they had to reply to hundreds of messages on the needs of the residents of the sealed community on their mobile phones every day. It is understood that this team is mainly responsible for the inspection of household information, patrols in the community, and the transfer and distribution of living and medical supplies, providing a strong service guarantee for the tense epidemic prevention and control work.
As the head of this team, Zheng Lin, director of the Party and Group Office of Jackie Chan Road Street, has been fighting in the front line of service, responsible for coordinating all the problems encountered by the team, and she is affectionately called "good housekeeper" by colleagues and residents. "At present, including the villa area of the community, we have built a total of 9 building unit epidemic prevention groups. Residents can reflect on the various problems and reasonable needs they encounter, and we will answer and solve them in a timely manner after receiving the news. Zheng Lin said.
The reporter learned that on November 3, Zheng Lin led the team members to establish a WeChat service group by door-to-door inspection of houses, and established a WeChat service group in the building as a unit, found out the number of personnel in the sealing and control area, their health, itinerary information, etc., and established a management account. On that day, after 5 hours of work, when she walked out of the community, the clothes in her protective clothing were already soaked, and her voice became hoarse.
"Right now, the needs of residents are constantly changing, and they need to constantly soothe their emotions. We have launched some online courses and activities in the WeChat group to encourage everyone to participate. Zheng Lin said that doing service work is to think about what residents want and need. Especially when the "Double Eleven" shopping festival encountered epidemic prevention and control, how to accurately deliver a large number of parcels to the hands of residents is also a problem that she and her colleagues have repeatedly considered. In the end, the material distribution in the sealed control community adopts the solitaire method to ensure that the materials are delivered in a timely and accurate manner.
It is understood that in the first 3 days of the sealing and control management of Jiaozi No. 1 Community, Zheng Lin stuck to her post and continuously fought in the front line of epidemic prevention, working for up to 18 hours a day. Due to the peculiarities of her work, she did not return home to rest. "She hadn't seen or hugged her two little children in a long time, and she didn't have time to call them, and to be honest she missed them a lot. When the epidemic is over, I will go home and accompany them. After saying this, Zheng Lin turned around and threw herself into the service coordination work.
West China community media reporter Gao Haokun Street courtesy of the picture
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