On December 13, the well-known coffee chain Starbucks was exposed to food safety problems in the Chinese market.
On the evening of the 13th, Starbucks China's official Weibo response: After investigation, we have confirmed that the partners (employees) of the two Wuxi stores reported by the media on December 13 did have operational irregularities. We have an unshirkable responsibility to ensure food safety. The situation in these two stores is a high warning of our shortcomings in the daily implementation of food safety standards. In this regard, we would like to express our sincerest apologies to all Starbucks customers.
At the same time, we have taken the following actions at the first time:
1. The two stores involved have closed for investigation and rectification;
2. Chinese mainland all Starbucks stores immediately launch a comprehensive self-inspection of the implementation of food safety standards;
3. Immediately organize retraining of all store retail partners and strictly implement the company's food safety system;
4. Increase the frequency and scope of regular inspections and surprise inspections from within and third parties for all stores;
5. Strengthen the internal reporting channel of partners on food safety issues;
6. Actively explore more technical means to reduce the interference of human operation factors, and strive to eliminate the occurrence of such incidents from the source.
In the 22 years since Starbucks entered the Chinese mainland market, we have always put food safety first. We apologize again for this incident and will actively correct it. At the same time, we will closely cooperate with the investigation of the relevant government departments and implore the public and the media to conduct continuous supervision of us.
The Wuxi market supervision department inspected Starbucks
Starbucks (China) Northeast China was administratively interviewed
On the evening of December 13, the Wuxi market supervision WeChat public account released the news: On December 13, in response to the media exposure that two Starbucks stores in Wuxi had the problem of "changing the ingredient label and using expired ingredients", the market supervision department attached great importance to it and immediately organized a special class to comprehensively carry out verification and disposal work.
The market supervision departments at the municipal and district levels conducted key inspections of the Starbucks Zhenze Road store and Changxing Building store involved, and preliminarily verified that the relevant enterprises had changed the internal control period of food raw materials and used raw materials beyond the internal control period, and ordered the 2 stores involved to close down for rectification. The market supervision department simultaneously carried out inspections of 82 other Starbucks stores in the city, and found that 15 problems such as employees not wearing work hats, random placement of items in the processing area, and incomplete disinfection records have been ordered to rectify. The Municipal Market Supervision Bureau conducted an administrative interview with Starbucks (China) Northeast China, requiring the company to conduct a comprehensive self-examination and rectification of existing food safety problems.
In the next stage, the Municipal Market Supervision Bureau will continue to organize forces at the municipal and district levels to conduct in-depth investigations of the 2 Starbucks stores involved and seriously investigate and deal with them according to law. From now on, we will deploy special food safety rectification actions focusing on cracking down on false labeling of production dates and shelf life in the city, and make every effort to ensure the safety of citizens.
Integrated Starbucks China official Weibo, Wuxi market supervision