Qianjiang Evening News Hourly News Reporter Zhan Chengkai Correspondent Wei Ting
Today (December 12), it rained in Hangzhou, a little cold.
At 10:00 a.m., Qianjiang International Times Square began the fifth round of nucleic acid sampling, which was completed until 12:30 noon, sampling a total of 1327 people.
From the morning of December 7, when the confirmed cases were found to be closed for management, to today the people in the building have entered the sixth day of "isolation life".
Living in the "office" for a long time is a psychological challenge for many people. Inevitably, there will be some "collapses" and the need to find psychological healing.
In order to let everyone successfully spend this special period of time, the Shangcheng District Health and Health Bureau has also set up a Qianjiang International Times Square epidemic psychological intervention team, which is composed of psychologists from various street health service centers and implements a 24-hour shift system.
What confusion do people in quarantine face? Who needs enlightenment the most?
A manager called late at night crying for help: Who will solve my emotions?
"I really can't hold on, lately, I often enlighten others, but I don't know, my emotional problems can be solved by whom?" 」 ......
This call late at night on December 10 made Zhu Huaping very impressed.
Zhu Huaping is the director of the Social Psychological Service Guidance Center in Shangcheng District, the director of the Psychological Department of the Four Seasons Qing Street Community Health Service Center, and the leader of the epidemic psychological intervention team in Qianjiang International Times Square.
The female voice on the other end of the phone, with a little crying. With years of experience, Zhu Huaping judged that the other party's emotions seemed to have been "stretched".
"Later, in the slow exchange, I found out that this is a girl of about 30 years old, she is a person in charge of the company, managing a team of forty or fifty people." Zhu Huaping learned that at present, their entire team is isolated in the office, "in isolation, she is still responsible for the work and operation of the entire team, handling various up and down affairs." ”
For the entire hour of the previous phone call, Zhu Huaping was almost listening to her.
"The most direct way to channel her heart is to make her cry, let her vent and release her various uncomfortable emotions." In the process of listening, I will also think from her point of view, giving her some reassurance and affirmation. ”
The girl told Zhu Huaping that these isolated days, in addition to daily work, many colleagues' small emotions in their hearts also need her to resolve them, and at the end of the day, the "emotional garbage" accumulated in their hearts will be more and more. The girl is a foreigner, working alone in Hangzhou, and at night, it is inevitable that she will feel lonely and lonely.
When it comes to emotional places, the girl even cried at one point.
Zhu Huaping listened quietly to her and captured information from her words, such as her hobbies and interests, her emotional state.
"When those unhappy emotions were poured out to the same time, I started to introduce the topic to the places where she was interested from those fragmented messages, and slowly pulled her emotions up, we talked about interesting things in work life, small stories in feelings, and the atmosphere became more and more relaxed." Zhu Huaping said that after the conversation, he also made a joke with the girl, "You see, today you were originally on the phone for help, but in the end, it seems to have become an emotional hotline." ”
When the girl heard it, she laughed.
Hearing this laughter, Zhu Huaping understood that at this time, the girl's emotions had entered a normal state.
The call kept talking for two and a half hours, and by the end, it was already the early hours of December 11. In order to maintain psychological communication later, the two sides also added WeChat.
Later, she did not consult me again on WeChat. I also saw that her circle of friends was quite lively, and I knew that her state was no problem, and I was at ease. ”
Everyone is generally emotionally stable, and the amount of daily consultation is not too large
In order to allow people in isolation to successfully spend this special period of time, the Shangcheng District Health and Health Bureau has set up a Qianjiang International Times Square epidemic psychological intervention team, composed of psychologists from various street health service centers, to implement a 24-hour shift system.
At present, there are about 10 people in this team, which will protect everyone's psychological intervention problems to the greatest extent.
The hourly news reporter learned that since the implementation of closed management in Qianjiang International Times Square, although some people in the building will take the initiative to consult by phone because of various emotional problems, the overall number is not much.
At most, I get 4 calls a day, and most of the time, there are only 1 or 2 calls a day.
"It's true that the phone calls aren't coming up as much as we thought, and I think that's a good thing. It shows that the overall situation is still good, and the emotional state of the people in the building is relatively stable, which may also be related to the adequacy of the service and material guarantee, eliminating everyone's worries. Zhu Huaping said that many people who call for psychological counseling can basically play a good role after communication.
Zhu Huaping told the hourly news reporter that according to the current situation, the emotional problems that are prone to occur are mainly concentrated in these categories of people:
Some company heads isolated in the building. On the one hand, they have to take into account the company's operations, on the other hand, they have to calm the emotions of employees, and the pressure they face will be greater. At present, such people account for a relatively large proportion of the consultation calls received.
Some young people who have just joined the workforce. Due to the relatively small life experience and experience, the ability to deal with this special situation will be weaker. There are also some people who have less emotional support in Hangzhou, "For example, workers from other places in Hangzhou may not be able to communicate with their families in time, and there are not too many friends in Hangzhou. ”
There are also some special groups, such as people who have had underlying diseases before, or whose mental health is not particularly good before, at this time, they are more likely to be anxious and have some concurrent emotional problems.
It is understood that the current psychological counseling is carried out by telephone and WeChat.
"From the current situation, the consultation is mainly young people, many problems through the telephone and WeChat communication, the other party is not so restrained, it is easier to let go, the communication effect is better." Zhu Huaping said that of course, if there is some emergency, such as emotional loss of control is very serious, and even behavioral problems, will enter the building to deal with, "many of us are clinical background, protective clothing and other items needed to enter the sealing area, are prepared, we are always ready." ”
This article is the original work of Qianjiang Evening News, without permission, it is forbidden to reprint, copy, excerpt, rewrite and carry out network dissemination of all works of copyright use, otherwise this newspaper will follow judicial channels to pursue the legal responsibility of the infringer.