Jincheng Rural Commercial Bank
As a comprehensive teller of the government affairs center branch of Jincheng Rural Commercial Bank, Li Rui is well aware of the responsibilities and obligations she shoulders, her work not only represents herself, but also represents the service concept and service image of Jincheng Rural Commercial Bank, every day of working in the bank makes her feel very fulfilled, and it is precisely because of her love that she can always stick to her job and try her best to do a good job every time.
Government Affairs Center Sub-branch Li Rui
Change your mind, practice makes perfect
Service is not done overnight, need to pay attention to a lot of details, at first Li Rui also felt very cumbersome, unwilling to open his mouth to communicate with customers, afraid of being rejected by customers, but under the guidance of the branch president and colleagues, she realized that she represents the service image of Jincheng Rural Commercial Bank, need to change her thinking, change attitude, in the morning and evening meeting to seriously study the service process, from the teller seven steps to start repeated practice, in the handling of business in mind to remember the service points, externalization in the line of internalization in the heart, Strive to do a good job of doing every step of the process, carefully write the service work log after class, and reflect on the shortcomings that exist today.
Serve with heart and persevere
The first priority of service is to smile politely, greet like a friend, let customers feel their sincerity and friendliness, respect customers, attach importance to customers, give customers enough good feelings, so as to achieve strange - know - familiar - trust relationship development, and further realize the marketing integration of high-quality services on the counter. Secondly, we must inquire in detail about the needs of customers, do a good job in handling business planning, improve the efficiency of handling business, not only fast, but also accurate, but also familiar with all kinds of product information, effective communication in the time of customer waiting, understand the actual needs of customers in the communication process, targeted marketing, and the probability of success will be greatly improved.
Since June, Li Rui has not lost service points in the monthly head office "mysterious person inspection", she knows that the service is not temporary, you are insistent, more need to be cautious, day after day to practice service standards to do the best.
Keep pace with the times and have the courage to innovate
In order to allow customers to experience better and more humanized services, the president of the government affairs center branch requires all employees to conduct service scene drills in the daily morning meeting to improve service response capabilities. For special customer groups, Li Rui also learned sign language with colleagues to facilitate barrier-free communication with "people with disabilities" and handle business more efficiently and smoothly. In the future work, Li Rui will continue to strengthen his faith, keep pace with the times, continue to develop, wholeheartedly serve customers, and gradually become a qualified and excellent rural credit person.