"The chairman of the trade union chatted with me and was in a good mood"

——The warm moment of taiyuan bus fifth branch "lian people's heart earnest talk room"

Mi Junru, chief reporter of Shanxi Workers Daily

"We must not affect the safety of driving, but also to achieve service standards, Chairman Xu, how do you say that I have solved the problem of my mistake?" "Master Gao, don't worry, let's talk about whether there is anything that can be improved."

At 15:00 on November 9, in the "Lian Min People Earnest Talk Room" on the first floor of the office building of taiyuan bus fifth branch, Gao Yana, the driver of the company's no. 69 motorcade, was talking to Xu Jianjun, chairman of the trade union of the branch, about his troubles in driving - the problem of mistakes. Zhang Jingjing, vice chairman of the trade union, and Du Yiqiang, an officer of the trade union, recorded and listened from the sidelines, and joined the conversation from time to time.

The "LianXin People's Heart Earnest Talk Room" is less than 20 square meters, the blue plastic floor, there are 3 two-seater sofas, tea sets, drinks, napkins on the coffee table, the orange words "Soul Station" written on the wall, and the green characters of "heart-to-heart communication" and "face-to-face care" on both sides are very pleasing to the eye.

The atmosphere was relaxed, the conversation was warm, and everyone laughed happily from time to time.

Xu Jianjun proposed a solution to the "mistake": reflect the problem to the operation department of the five branches, and then reflect it to the head office. "Because the implementation is the intelligent dispatching system of Taiyuan Bus Corporation, it involves the whole body." Xu Jianjun explained. Gao Yana said that she will try to buy time when serving passengers such as the elderly, weak, sick and disabled, and reduce the phenomenon of missed points while ensuring safety.

Later, talking about driving safety and service skills, Gao Yana talked about her feelings. The 3 "mothers" encouraged and gave small suggestions from time to time.

Finally, Gao Yana wanted the union to set up a changing corner. Xu Jianjun said that he is coordinating the setting up of the driver's lounge, and there is no problem in setting up a changing corner in it. Zhang Jingjing on the side quickly wrote it down.

Unconsciously, an hour passed. During the laughter, Gao Yana said: "Walking into the 'earnest talk room', I opened up the problems of work and family and talked to the 'mother's family', and I felt that nothing was a matter." I had the chairman of the trade union to chat with me, and I was in a good mood. ”

Xu Jianjun said: "Taiyuan Bus Fifth Branch established the 'Lian people's Heart Earnest Talk Room' in July this year, setting up every Tuesday as a 'Earnest Talk Day', where trade union staff talk to front-line workers. In the early days of its establishment, the Earnest Discussion Room clarified the form of 'three-character' earnest talk, that is, talking, answering, and making an appointment. 'Talking' means talking about troubles, family chores, and work affairs. The masses who have problems or have concerns can go to the earnest talk room to talk, and the reception personnel are responsible for doing a good job of reception, recording, and sorting out. 'Answer' refers to the opinions put forward by the reception staff to the masses, the troubles in their hearts, the problems in work and life, etc., the on-the-spot answers that can be answered on the spot, and the on-the-spot answers that cannot be answered are recorded and reported for research to ensure that the problems reflected by the employees have an echo. 'Appointment' means that for matters that are not willing to talk directly with the staff of the earnest talk room, the reception personnel can make an appointment with the competent cadres of the superior department to the earnest talk room or directly go to the scene to answer and solve relevant problems in a timely manner. Over the past few months, the 'Lian Min People's Sincere Talk Room' has talked with more than 40 front-line workers, providing a place for grassroots workers to express their grievances, vent their grievances, relieve their troubles, and seek help. ”

At 16:00, another driver of a team of Taiyuan Bus Fifth Branch came to the "Lian People's Heart Earnest Talk Room" as promised. He wanted to talk to the "mother's family" about finding someone. For a moment, the room was full of laughter. An hour later, the driver and Xu Jianjun joked and walked to the cab, smiled at the passengers, and began a pleasant journey.

【Source: Shanxi Workers Network_Grassroots News】

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