"The medical team came in a particularly timely manner, the community protection is very powerful, and now the mother and child are safe, very grateful!" At about 16:00 on November 13, Ms. Deng, who was still in the puerperium period of home isolation in the second phase of the Xiangxie International Phase II of Hualong Community in Zhonghe Street, Chengdu High-tech Zone, recalled excitedly on the phone.
On the night of November 8, Ms. Deng had a birth attack and urgently needed to be sent to the hospital, and her mother immediately called Mu Hongbin, deputy secretary of the community party committee in charge of epidemic prevention and control in the region, for help, and within 20 minutes, the community contacted the medical rescue team to arrive in time, and then quickly transferred Ms. Deng to the Second Affiliated Hospital of West China Hospital for successful delivery.
After being discharged from the hospital on the 12th and the 13th, the baby had some blood in his stool, and the community designated someone to send the sample to the nearby Sichuan Modern Hospital (high-tech branch) for testing, and at the same time, he did things such as buying vegetables, taking express delivery, and taking out garbage properly. "The volunteer service of party members in the community is very in place, which makes people feel very intimate and warm." Ms. Deng said.
"Since the launch of this round of epidemic prevention and control work, in order to ensure the basic living needs of key people, community organization staff, party member volunteers, community properties, etc., have set up 9 logistics support service groups to provide them with services such as 'running errands'." Xie Bing, secretary of the Party Committee of Hualong Community, introduced.
Ms. Zhu, who is in home isolation in The Second Phase of Champs International, is a breast cancer patient who needs to inject drugs twice a week and take platelet samples once a week. "The community is very thoughtful, coordinates to contact the nearest hospital doctor to provide door-to-door service, and as soon as the test results come out, someone will send it to my hands, which is very intimate." She also expressed her sincere gratitude to the community on the phone.
The reporter learned that in order to effectively do a good job in the protection of the people in home isolation, Zhonghe Street has improved the "Five Ones" mass service mechanism in the epidemic sealing and control area, and done a solid job in management and service work:
Establish one household and one card, and the service is not lacking. Establish a "grid, police station, property" tripartite data verification system, check the residence information of 4 communities and 2216 households in the area one by one, establish service cards including household information, contact information, nucleic acid situation and other information, and post it at the door of each household, so that staff can carry out targeted epidemic prevention and service work.
Take a visit a day, the service has characteristics. Analyze and judge the elderly living alone, the elderly over 70 years old, severe disabilities and other special groups, and adopt the form of "special person responsible and shift care", special personnel grasp the basic situation of service recipients and life dynamics, formulate exclusive flexible service plans, and provide exclusive services by the team on duty, while collecting dynamic appeals and solving them.
Set up a little bit long, the service has a rule. Establish a three-level service management system of "community courtyard - sub-control area - unit building", and set up 3 point chiefs, 8 unit chiefs and 2 regional management commissioners of the third phase of The Champs Elysées for 4 community courtyards. The "point chief" leads the overall planning of the courtyard control service, and the regional commissioner is in charge of the special person, responsible for the zoning control of the transfer, delivery, disinfection, rest and other areas, and the "unit chief" is responsible for clarifying the needs and demands of the residents of each unit, and for the residents' "urgency, difficulty and expectation" problem, the "priority" orderly service is listed.
Implement one door and three cores, and there are standards for service. For each community courtyard in the region to implement the standard of "limiting the door and restricting the flow, orderly control", combined with the actual situation of each community courtyard, designate the only doorpost of the community courtyard, close the other imports and exports of the community courtyard, and enclose the entire sealing control and control red line, all personnel enter and exit, and adopt the three-level access control review mechanism of "commander, point chief, and unit chief" to ensure that there are standards for regional and personnel service management.
Open a hotline and the service will not close. Renhe community has specially set up a mass service hotline, established a special person on duty, special person to answer, timely collection and disposal of mass appeals, targeted psychological comfort, care and care and other work, 24-hour service does not close. Up to now, more than 1,400 calls have been made and answered, and more than 1,300 problems have been solved.
West China Community Media Reporter Feng Xun Street courtesy of the picture
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