Improving Drug Supervision Services and Creating a New Situation of "Benefiting Enterprises and Facilitating the People" - A Review of the Construction of Drug Government Services of the Gansu Provincial Food and Drug Administration

【Optimizing the business environment and promoting economic development】

Improve drug regulatory services and create a new situation of "benefiting enterprises and facilitating the people"

——Overview of the construction of drug government services of the Provincial Food and Drug Administration

New Gansu Gansu Economic Daily reporter Wang Yao

Since 2020, the Provincial Food and Drug Administration has conscientiously implemented the reform of "decentralization of services", comprehensively upgraded and transformed the self-built online office system, and on the basis of realizing the full online office of 92 government service matters at the provincial level and all of them meeting the "one-time non-running" handling standard, the implementation of the "Internet + government services" of the city and county drug regulatory departments, the unified construction of the province's integrated drug supervision "Internet + government services" platform, and the Gansu government service network and its city and county sub-stations have been fully docked, realizing the provincial, municipal and county three-level drugs, The government service matters of medical equipment and cosmetics "One Netcom Office" have truly achieved "more data to run, and the masses to run less errands".

Smart and convenient and efficient service

On the afternoon of March 12, Chen Yonghui, the head of quality of Lanzhou Johnson & Johnson Pharmaceutical Group Co., Ltd., completed the change of the "Drug Retail Business License" in the office. He used the company's unified social credit code to log in to the system on the computer, followed the procedure, uploaded electronic materials, and after the other party received the application, in a few seconds, the administrative license application form was formed.

Chen Yonghui said: "In the departments that used to have the autonomy to handle the matter, after the enterprise declaration materials were accepted, the department would let the enterprise supplement the materials again and again. Now that the enterprises with autonomy in the declaration are missing when making online declarations, the system will prompt the declarant to withdraw, supplement and submit again. The declared materials are generally accepted within two days. The efficiency is improved, and there is no need for the enterprise to arrange special personnel to run the relevant departments to handle it. ”

Chen Yonghui also feels the same way as Li Guoyan, assistant general manager and quality leader of Lanzhou Biological Products Research Institute Co., Ltd. He told reporters that in October 2020, when their enterprise renewed its certificate, it was from the "online" declaration, requiring business licenses, medical and health licenses and other information, and the drug regulatory department completed the review through data sharing. Like before, if you renew a license, you have to prepare a complete set of paper versions of the information, and after providing what information is missing, you have to go back and prepare it, which is time-consuming and laborious.

Formulate business norms and promote "three levels and four sameness"

Fan Wencheng, director of the Administrative Licensing Division of the Provincial Food and Drug Administration, said that in recent years, the Provincial Food and Drug Administration has always adhered to the concept of "serving in supervision", focusing on improving the efficiency of approval and service quality, carefully sorting out relevant laws and regulations in accordance with the standards and specifications for the construction of the national integrated government service platform, and the main responsible persons have gone deep into cities and counties and enterprises to investigate and study, and strengthen the effective connection between administrative approval and supervision. The province's drug supervision "Internet + government services" platform project is planned and designed, and relevant experts in the field of e-government in the province are invited to conduct demonstration and checks.

In 2020, the Provincial Food and Drug Administration will promote the construction and application of the province's drug supervision "Internet + government services" platform into the important work items of the bureau's party group, set up a work leading group, and draw the backbone forces of regulations, informatization, licensing, supervision and other departments, the main leaders personally take command, and the leaders in charge specifically promote. At the same time, combined with the construction of the national integrated government service platform, 1.5 million yuan was squeezed out of the regulatory capacity building funds for the construction of the "Internet + government service" platform system, and the city-county technology docking cost was included, providing a strong guarantee for the full application of the "Internet + government service" platform. At the same time, the "Internet + government service system" was upgraded and transformed, all government service matters were comprehensively sorted out, the work processes, work basis, and work guidelines involved in the government service matters were refined and decomposed, and the 6 sub-items of issuance, renewal, license change, registration change, cancellation and reissue were uniformly standardized, and 100% of the "integrated office", "one-time office", "off-site office" and "inter-provincial office" were realized.

Since 2020, the provincial food and drug administration's effectiveness of "one network communication office, no meeting for approval, and no running once" has become increasingly prominent. For the administrative licensing matters that have been sorted out, realize the "no-come and enjoy" network-wide handling, so as to achieve "self-declaration, online processing, first enjoyment, and follow-up supervision". On the basis of the statutory time limit for handling, the time limit for the completion of the commitment to all matters has been reduced by more than 60% overall. And actively carry out the pilot work of electronic certificate issuance and operation, through the reduction of matters, levels, materials, links, time limits and other convenient measures, better to achieve clearer procedures, simpler approval, better service, so that the masses and enterprises to get more efficient and convenient government services.

Comprehensive docking application to achieve "two more and three less"

On September 9, 2020, the Provincial Food and Drug Administration issued the Notice on Doing a Good Job in the Construction and Application of the Drug Supervision Internet + Government Service Platform System in the Province, and comprehensively launched the construction and application of the "Internet + Government Service" platform in cities and counties.

Fan Wencheng said: "In order to promote the comprehensive application of the system, the progress of the application of the system will be included in the responsibility assessment of the drug safety targets of the city and state in advance, and the closure time of the original administrative approval system of the Gansu Provincial Food and Drug Administration will be clarified, forcing the cities, states, counties and districts to accelerate the construction and application of the new version of the system." "In view of the fact that the work base of various places is different and the progress is different, the Provincial Food and Drug Administration refers to the mature experience of the construction of the Gansu government service network, and has established a communication and contact WeChat group for each city and state to provide accurate guidance and personalized services for the construction and application of the system in various places."

The reporter learned that at present, all city and county bureaus in the province have completed system docking, and opened online handling on the local government service network, so that all the approval and filing matters of drugs, medical devices and cosmetics in cities and counties have the ability of "running at most once" and "not running once", and enterprises and the masses have achieved "two more and three less", that is, "more channels, more convenience; less materials, less running, less time", further enhancing the sense of gain.

Fan Wencheng said that the provincial food and drug administration will further optimize the platform function of "Internet + government services" for drugs in Gansu Province, expand the scope of application of government information resource sharing, and promote more office materials to be exempted from submission and automatic verification. The construction of a mobile declaration client and integration into the "Gan kuaiban" APP enables high-frequency matters to be not only "done online", but also "handheld". At the same time, we actively use new technologies such as artificial intelligence and big data to model the data of the rules for the review of the work, explore the use of artificial intelligence to assist the approval personnel to review the office materials, and gradually replace the manual review, and create a "24-hour online office hall" guarded by artificial intelligence to further enhance the government service experience.