Taiwanese host Tsai Kangyong once said: "Practicing how to speak is the most cost-effective thing." ”

There was a senior corporate consultant who was asked by a 1 company to guide the team to work together, and the company's BOSS went to the south to see some situations outside the time. He believes that employees have no sense of responsibility. Work lazy to do. When there is a problem, they blame each other, complain to each other, no one wants to bear, the result is pushed back and forth, small things become bigger, big things can not be solved, so I want to ask the other party to come to help train the sense of teamwork of employees.

The corporate consultant asked the BOSS:

"Where do you think the root cause of employee shirking responsibility is?"

The boss replied very affirmatively:

"Employees are not collaborative and selfish."

But the business consultant shook his head and said, "Before I left, I did it, and you guys here are very capable of doing business, all have the ability to stand alone, and their professionalism is not a problem, not too selfish as you say." Of course, selfish psychology is shared by everyone, but this psychology is now infinitely magnified. The reason for this is that communication is not smooth, there is a lack of communication between employees at work, and the work cannot be well connected, and the result is low work efficiency. ”

Subsequently, the company consultant did three phases of communication training for the company's employees, and the company also launched an internal communication mechanism accordingly.

During this period, an incident is very representative: Wang Hao is a salesman of this company, once he was arranged by the boss to go outside to meet customers, he thought that the supervisor knew about this matter, did not report to him in advance, the result was written down the leave, at the end of the month at the time of the deduction of wages, Wang Hao felt aggrieved and angry about this, thinking that the supervisor was deliberately against himself, so he did not cooperate in the work. The supervisor saw that Wang Hao had become the "thorn head" of the department, so he deliberately wanted to polish him, and all the difficult business was pushed to him, and the result was that the two were constantly contradictory. Under the persuasion of the enterprise consultant, Wang Hao and the supervisor sat together, and after some calm communication, the supervisor realized that he had made a mistake at the beginning, and immediately apologized sincerely with Wang Hao, and Wang Hao was not embarrassed, saying: "This matter does not complain to you, I did not do it in place, I did not report to the company in time when I went out, I will pay more attention in the future."

One is a lose-lose situation, the other is a happy ending, I believe we can all compare which way of handling is better. A few months later, the corporate consultant received news that the company had completely solved the problem of weak execution, employees no longer blamed each other and complained to each other, and productivity was greatly improved.

An efficient communication can increase the tacit cooperation relationship between colleagues; On the contrary, it will cause conflicts between colleagues to intensify.

An efficient communication that can quickly solve work collaboration problems; On the contrary, it will be a constraint on the development of work.

An efficient communication can achieve the rapid accumulation of personal performance; On the contrary, you will make your work unproductive.