Good business requires learning two skills, smiling and rejecting, like driving. A smile is the throttle, which can speed up the relationship; rejection is the brake, and the refusal without harm is smooth parking, and the passenger is very comfortable. If you ask me which is important? It's really hard to tell the difference. If you ask me which is difficult to learn? Rejection, of course.
Smiling, I am afraid that many people are born to do it, but it does not hurt people's rejection, quite a lot of skills, it is necessary to continue to learn and accumulate.
There is a bridge section in history called "Three Laughs", popularly called Tang Bohu Dian Qiu Xiang. According to legend, the wife of the great talent Tang Bohu is a squire, because she loves to laugh and can laugh, and Yingying hooked Tang Yin three times. Qiu Xiang retained her biggest customer with a smile, superb!
In fact, the prototype of Qiu Xiang is Lin Nu'er, the 24-year-old sister of Tang Bohu. This Lin Nu'er not only laughs, but before being a prostitute, he made a living from laughter, and his laughing skills are certainly not bad. The best thing is the skill she refuses! From the end of the good, there are many lovers who covet their beauty and cannot give up, frequently come to the door, many are powerful, hard to refuse, how to exonerate! Lin Nu'er is Lin Nu'er, what is a strange woman? The smile on her face is still the same, her heart is as strong as iron, but she is as clever as poetry, she inscribed a poem in front of the door to thank guests: "In the past, the zhangtai dance was thin waist, and Ren Jun climbed and folded the young branches." Now written into Danqingli, the east wind is not allowed to waver again."
What a cow! A man who gives a handle and leaves a stain on himself can still refuse without harm to those powerful people who cannot afford to offend, because he is euphemistic and firm! Without loss and no debt, we must let the unreasonable requirements of customers see the firm attitude of the heart, although the tone is gentle enough!
Qiu Xiang's smile and Lin Nuer's rejection are all good teachers for our customer AE!