Born in 1993, Wang Wensi is a native of Jilin Province, his hometown is in Shulan, after graduating from high school, he went to Yixing, Jiangsu Province, to join relatives, learned a first-hand barbecue craft, accumulated some experience, and opened a barbecue shop in the local area in 2015, and the business was very prosperous. "The store has been open for more than a year, and it is full every day, and the gross profit can be four or five thousand yuan per day." But the good times are not long, with the local strict control of outdoor barbecue pollution, he can only choose to close the store and return to his hometown.
Back in Changchun, Wang Wensi returned to his old business and set up a barbecue restaurant on Yatai Avenue. But compared with before, the business is not satisfactory. "I took care of this shop with my daughter-in-law, father-in-law and mother-in-law, and the net profit per day was only seven or eight hundred, so I couldn't catch up with the outside work." A year later, just in time for his wife to become pregnant and unable to participate in the store operation, After various trade-offs, Wang Wensi completely gave up the barbecue restaurant business and turned to work.
At first, he specifically wanted to be a real estate agent. "The idea is very simple, I just want to do this kind of 'slippery' work. Because I wear a suit and tie every day, I feel very decent. But a friend's words poured a cool heart for him: "You have to be mentally prepared to do this business, it is possible that you will not be able to sell a suite for two or three months." After listening, Wang Wensi's heart sank, and his original confidence was shaken. Just when he was confused, he accidentally found the promotion of meituan riders on the recruitment website. Seeing the advertisement with a monthly salary of more than 10,000 yuan, he was immediately moved and immediately called to apply. In October 2017, Wang Wensi, who was acquainted with the Meituan, officially became a rider at Changchun Zhubang Station.
Zero negative reviews and zero complaints Moved far more than unpleasant
The road to food delivery is not as smooth as expected. When he first joined the company, he insisted on taking orders from 10 a.m. to 2 a.m. the next day, but he encountered the test of drunken customers. One day at 1:30 a.m., he received a takeaway order, only marked with the name of the community but no specific building number room, when calling the customer, the reply was to let him wait downstairs. Unexpectedly, Wang Wensi waited for nearly 50 minutes, during which he called several times to ask customers when they could get their meals, which caused a scolding. "At that time, as soon as this customer entered the community, I smelled a smell of alcohol on him, and when he came up, he split his head and covered his face with a sentence of 'What do you urge, I let you wait for a while, I don't know what you are doing.'" Although full of grievances, Wang Wensi did not argue with him, but was calm and reasonable with the other party, and finally stunned that the other party was nagged to apologize.
"What you do is to serve the industry, and it is normal to encounter criticism and even insults, but you can't do it because you are a little aggrieved, and you must learn to self-regulate." In fact, during this time of running a single, he was much more touched than unpleasant. "Especially when delivering food in winter, I sometimes encounter guests who send me hot milk tea to keep me warm and warm." Although he declined the customer's milk tea, Wang Wensi's heart was particularly satisfied. "It's better to get the customer's understanding than anything else."
In the year and two months of food delivery, Wang Wensi ran out of zero bad reviews and zero complaints. "In fact, in the past year, there have been cases of overtime due to the slowness of the merchant's meal, but as a rider, you can't simply hand over the meal to the customer and everything will be fine." Especially after the timeout, be sure to communicate with the customer to explain and get their understanding. In his view, riders can not be greedy for more money in order to make more money, they must do what they can, and efficient delivery is also skilled.
(Wang Wensi after the 90s is already the father of two babies)
Breaking the box to promote the station manager The problem site has changed greatly
Different from the promotion path of riders, team leaders, deputy station chiefs, and station chiefs, Wang Wensi belonged to the order of danger, jumped from a rider, and was promoted to station master. The new Hongqi Street Changying Station, where he took office, is a large-scale distribution station in Changchun. "Compared with other stations, this station faces various tests such as many shops, traffic congestion, and loss of riders, and the punctuality rate and complaint rate of food delivery are lagging behind." After thinking about it again, the regional manager directly "parachuted" Wang Wensi in an attempt to reverse this situation. Whenever this matter is mentioned, Wang Wensi is still very grateful to the leaders who recognized him.
Unexpectedly, in less than a year, the Hongqi Street Long Shadow Station has completely changed the situation at the bottom of the millennium, and all the indicators are fully scored. Wang Wensi admitted that for his "airborne" webmaster, how to get recognition is the biggest problem. "It's really hard when you first get to this station, there's no other way, you have to lead by example." Starting from the interview of the new rider, Wang Wensi not only communicated with the riders one-on-one for an hour, but also personally helped the riders carry their luggage to the dormitory and help them make beds. Including helping riders rent a car, and even small things like an ample battery, he did it himself. "From the moment the riders enter the company, they must feel that the Hongqi Street Changying Station is a warm station, and the station manager is a responsible station manager."
(Wang Wensi and the site riders spent the "Knights' Festival" together)
Gifts "artifacts" constantly sites become the home of riders
Through Wang Wensi's accumulation, not only the new people can be retained, but the old employees have gradually recognized the new webmaster. "Fairness and impartiality are my principles, I can spend money for the rider, but I firmly refuse the rider to invite me to eat and give gifts, even a pack of cigarettes." In the winter, Wang Wensi bought the thermos for the riders out of his own pocket, and the first purchase was 160. Because the distribution station is in Longxiang Community, each thermos cup is engraved with the words "Longxiang in heaven, brothers work together, its profits are broken, Wang Wensi is gifted, I wish my brothers a safe life and eternal happiness." In the rainy season, Wang Wensi bought waterproof shoe covers for the riders. Considering that the lunch box is easy to sprinkle with milk tea, spicy hot, rice noodles, etc., he has customized a special hook for each rider, and this "small artifact" is very powerful, greatly reducing the situation of the rider sprinkling meal... Customized gifts symbolizing brotherhood brought him and the rider's heart closer.
(Equipped riders with "anti-spilling artifacts", gadgets solve big problems)
On the opposite side of the station, Wang Wensi even built two large iron pots, and every New Year's Festival, he brought the pork he killed at home and the native chicken and carp bought in the market to the station to share with the riders. Last year's Spring Festival, he stewed eight chickens and six large carps in one go, and spent a real new year with more than 160 rider brothers.
(Site issues New Year benefits)
In the more than two years since he was a station manager, Wang Wensi has won three outstanding stationmaster awards and two outstanding contribution awards, but in his opinion, these are not as precious as the pennants given to him by the riders. "Conscientious and conscientious, true feelings", "the most beautiful leader, grateful to have you", "Patient and responsible for good leadership, love is really like family"... In Wang Wensi's office, the reporter saw that the wall was full of pennants. And these twelve pennants, all of which were spontaneously given by the riders in the station.
(From a rider to a station master, I also received recognition from the rider's brothers and sisters)