Unit 11 電話轉接

單詞

corporation    公司

sell           出售

serious        嚴重的

refund         退款

loss           損失

solve          解決

honour         榮譽

trade          行業

reply          回複

fame           名望

reputation     名譽

sue            控告

trust          信任

absolutely     完全地

extension      電話分機

重點

1、fame/reputation/honour

fame和honour都具有褒義。fame強調高知名度，通常指好名聲；

honour是别人賦予的好名聲，通常是指做了值得頌揚的好事而獲得的名聲，常指國家、民族榮譽；

reputation則強調一般人心中的觀感，或好或壞，較為中性。

2、您是誰？

Who's calling,please?

May I have your name,please?

3、他現在正在接電話。

He is on the phone now.

He is on another line at the moment.

對話

A:Hello,Blue Sky Corporation.Who's calling,please?How can I help you?

B:What on earth have you sold to me?There are serious problems in your products.I want a full refund for my loss.I hope you can give me an answer immediately.Or I will sue you.

A:Sir,don't worry.We will try our best to solve your problem.If grave problems indeed exist in the products,we will refund your money at once.We are a company with a high reputation in this trade,so you can trust us absolutely!

B:Really?Then how do you solve my problem?I hope you can reply to me quickly!

A:OK,no problem.And may I pass you to our colleague responsible for after-sale services?He is the person in charge.

B:OK,thanks.

A:Please hold on.Oh,I am so sorry that he is on the phone at the moment.And would you like to call back later?I can give you his extension number.

B:OKay.I'll call back later.Bye!

本文轉自Grodd51CTO部落格，原文連結：http://blog.51cto.com/juispan/1966113，如需轉載請自行聯系原作者