Unit 11 电话转接

单词

corporation    公司

sell           出售

serious        严重的

refund         退款

loss           损失

solve          解决

honour         荣誉

trade          行业

reply          回复

fame           名望

reputation     名誉

sue            控告

trust          信任

absolutely     完全地

extension      电话分机

重点

1、fame/reputation/honour

fame和honour都具有褒义。fame强调高知名度，通常指好名声；

honour是别人赋予的好名声，通常是指做了值得颂扬的好事而获得的名声，常指国家、民族荣誉；

reputation则强调一般人心中的观感，或好或坏，较为中性。

2、您是谁？

Who's calling,please?

May I have your name,please?

3、他现在正在接电话。

He is on the phone now.

He is on another line at the moment.

对话

A:Hello,Blue Sky Corporation.Who's calling,please?How can I help you?

B:What on earth have you sold to me?There are serious problems in your products.I want a full refund for my loss.I hope you can give me an answer immediately.Or I will sue you.

A:Sir,don't worry.We will try our best to solve your problem.If grave problems indeed exist in the products,we will refund your money at once.We are a company with a high reputation in this trade,so you can trust us absolutely!

B:Really?Then how do you solve my problem?I hope you can reply to me quickly!

A:OK,no problem.And may I pass you to our colleague responsible for after-sale services?He is the person in charge.

B:OK,thanks.

A:Please hold on.Oh,I am so sorry that he is on the phone at the moment.And would you like to call back later?I can give you his extension number.

B:OKay.I'll call back later.Bye!

本文转自Grodd51CTO博客，原文链接：http://blog.51cto.com/juispan/1966113，如需转载请自行联系原作者