英語應用文寫作之投訴信_抱怨信

批評、抱怨、投訴信的寫法

寫此類信應注意以下三點：

（1）表述抱怨内容，客觀真實地表示對此事的感受；

（2）有政策地要求對方做出解釋，并提出本人對此事的建議；

（3）巧妙地警告對方。

讓我們來看看下面的範例：

 Dear Mr. Smith,　

My name is Wu Yue. I am an ordinary consumer of your shop. I venture to write you a letter about the service in you shop.

The focus of the complaint is the cashier’s attitude. For one thing, one of your cashiers shortchanged me a few days ago when I purchased several items and yesterday the same thing happened for the second time in this month. For another, I’m afraid that your clerks are too rude to answer customer’s questions. Honestly speaking, some of your staffs are very hard working and polite, and they make customers’ shopping easy and happy. But some of your staffs’ services have really damaged the reputation of the supermarket. Besides, some of them are not very kind to the customers when they mistakes are pointed out.

All in all, there is still much for improvement. I do hope you can take time to set service standards for your staffs and offer some training to them. Thank for your time and consideration.

                                                   Sincerely yours,

                                                      Wu Yue

從上述範例我們可以看出，批評、抱怨、投訴信一般包含下列資訊：（因各類信函都包含信件啟首與信件結尾的常用語及與簽名，這些資訊在此從略）

1. 寫信人的姓名

2. 作者的身份

3. 表述抱怨内容

4. 提出抱怨内容的核心點

5. 抱怨内容的具體方面

6. 客觀的評論

8. 抱怨内容産生的原因

9. 總結所抱怨事情有改進空間

10. 表達本人的願望

 本文轉自二郎三郎部落格園部落格，原文連結：http://www.cnblogs.com/haore147/p/3652000.html，如需轉載請自行聯系原作者