关注亚马逊政策变动的卖家们应该都了解，亚马逊推出了账户状况评级这一新工具，利用分数和颜色的呈现帮助卖家更直观地了解自己的账户健康状况。商品状况违规将会直接影响到账户健康状况。
那么商品状况买家投诉有哪些类型呢，小编根据官方回答做出一下总结：
1.商品质量问题
定义：买家收到产品后不能正常运作，或者商品的某部分不能正常运作，配件或者零件丢失，损坏等。
如：买家收到商品后不久就坏了，很生气，认为这是伪劣产品。
2.商品保质期问题
定义：买家收到产品后发现产品保质期已过期。已超出保质期范围。
3.二手商品作为全新产品上架销售
定义：买家收到商品后，发现商品有使用过的痕迹，包装或者说明书已经被打开使用的痕迹。
4.错误商品投诉
定义：买家收到的商品与详情页的商品不一致，这可能包括商品颜色、尺寸，重量，数量，贴错品牌，功能等问题。
示例：买家下单的商品是白色，可收到的商品却是红色。
5.瑕疵品投诉问题
定义：买家收到产品后发现包装和产品都有不同程度的损坏，产品使用过程中不能正常使用，存在瑕疵。
除此之外还有 与描述不符，版本错误等投诉问题。更多买家商品状况投诉欢迎来咨询+Antiamazon. 瑕疵品/错误商品投诉等问题我们都可以解决。
商品状况投诉有哪些影响？
1.链接下架,账户状况评分会下降。
2.多次收到投诉，不及时进行处理，严重情况会导致账户被封，资金冻结。
卖家如何进行申诉处理？
要提供完善的资料和信息，才能顺利恢复链接，消除违规记录。否则官方会一直回复信息不足。
1. 准备材料
供应商发票，采购合同，品牌证书或者授权书，包装图片，产品使用说明书等材料。
2. 如何写POA？
其实亚马逊绩效通知写的很清楚了，一共有三个方面，言简意赅，突出重点。
第一，问题的主要原因有哪些，根据自我检查和买家差评反馈进行分析，是产品颜色尺寸等问题？仓库问题？包装问题？员工工作问题？等等
第二，针对此次问题，采取了什么解决措施和补救措施？如顾客退货退款，或者改进产品详情页信息，更新说明书等，
第三，如何预防以后再出现这种错误商品问题。从采购商品，到上架发帖，贴标运输，客户服务，售后监控等方面来完善和改进。
3. 准备一份详细的POA.
以下POA 模板，仅供参考，各位卖家根据自己的账号实际情况来写申诉信，不要照搬模板。
Dear Amazon Performance Team,
We apologize for customer complaint ASIN: XXXXXX.
We have investigated what may have caused this complaint, reviewed all the negative comments and emails, analyzed all the data, and ultimately found what we need to improve to prevent this from happening again.
Cause a complaint about the condition of the product
1. Packaging materials are easy to wear during transportation, resulting in the appearance of defective products
2. Our supplier did not ensure the product package was complete before delivery
The action we take to resolve a complaint
1. We have informed our customer service team that all returns and refunds of ASIN must be approved, and we promise to refund them to our customers in time
2. We updated the description, photos and technical details of the listing to avoid buyer confusion leading to wrong placing of orders
3. We have checked the condition of all stocks in our inventory and abandoned all items with substandard packaging or quality
4. We have organized trainings on Amazon policies for our employees
For long-term business consideration, we will take the following measures in order to provide quality products and services to our customers:
1. Products purchased from trusted suppliers
2. Update our product details page regularly according to customer's voice
3. Enhance the anti-collision and waterproof ability of the packaging
4. Check products and packaging before shipping
5. Improve customer service. We will improve our after-sales service to help our customers timely and enthusiastically provide satisfactory solutions, including pre-sale, sale and after-sales process.
We can guarantee that the products we buy are from regular suppliers and the packaging is in good condition before delivery. To prove this, we enclose an invoice, purchase contract and some product pictures for your review.
This is our plan of action to prevent this from happening again.
Sincerely,
不要照搬模板，要根据自身实际情况，准备一份详细的POA，才能申诉成功
更多买家商品状况投诉欢迎来咨询+Antiamazon. 瑕疵品/错误商品投诉等问题我们都可以解决。