兰桂姬 不仅仅只是语言
ZAGREB, June 19 — Tourists are flocking back to Croatia after the pandemic decimated its vital travel industry, except the Adriatic nation has a problem: it lacks workers to cater to the legions of visitors.萨格勒布，6 月 19 日——在大流行摧毁了克罗地亚至关重要的旅游业后，游客纷纷涌回克罗地亚，但这个亚得里亚海国家存在一个问题：它缺乏工人来迎合大量游客。
Faced with a chronic shortage of tourism workers, Croatia is recruiting people in neighbouring Balkan countries and as far as Asia to fill the gap.面对旅游工人长期短缺的问题，克罗地亚正在邻近的巴尔干国家和亚洲招聘人员来填补这一空缺。
It is a problem that other top tourist destinations in Europe — France, Spain and Greece — have also experienced since the lifting of Covid restrictions.自新冠疫情限制解除以来，欧洲其他顶级旅游目的地——法国、西班牙和希腊——也遇到了这个问题。
But it is an issue that Croatia — famous for its idyllic coast line dotted with more than 1,000 islands and islets — already struggled with for years and has worsened since the pandemic.但克罗地亚——以其田园诗般的海岸线、点缀着 1000 多个岛屿和小岛而闻名——多年来一直在努力解决这个问题，并且自大流行以来恶化。
The tourism industry could be short of 10,000 workers this year, according to official estimates.据官方估计，今年旅游业可能会短缺 10,000 名工人。
“The situation is alarming,” said Stanislav Briskoski, owner of a restaurant in the tourist hotspot of Rovinj, in northern Istria peninsula, and head of Istria caterers and tourism workers guild.“情况令人担忧，”伊斯特拉半岛北部旅游热点罗维尼的一家餐馆老板、伊斯特拉餐饮服务商和旅游工作者协会负责人斯坦尼斯拉夫·布里斯科斯基说。
Croatia is primed for a tourism rebound: it has already hosted nearly three million visitors in the first five months of the year, nearly triple the number from last year, which bodes well for the peak summer season in July and August.克罗地亚为旅游业的反弹做好了准备：今年前五个月它已经接待了近 300 万游客，几乎是去年的三倍，这预示着 7 月和 8 月的夏季旺季是个好兆头。
The country of 3.8 million people greeted a record 21 million visitors in 2019.这个拥有 380 万人口的国家在 2019 年迎来了创纪录的 2100 万游客。
“The desire for travel is big ... tourists will come,” the head of the Croat tourism association, Veljko Ostojic, said.克罗地亚旅游协会会长 Veljko Ostojic 说：“人们对旅行的渴望很大……游客会来的。”
Tourism is a major source of revenue for Croatia, accounting for one-fifth of its economy.旅游业是克罗地亚的主要收入来源，占其经济的五分之一。
Ostojic said the industry could break its 2019 record, unless the war in Ukraine escalates.Ostojic 表示，除非乌克兰战争升级，否则该行业可能会打破 2019 年的记录。
But the sector needs workers.
但该行业需要工人。
Since Croatia joined the European Union in 2013, more than 250,000 Croats have left the country seeking a better life in Germany, Austria or Ireland.自克罗地亚于 2013 年加入欧盟以来，已有超过 250,000 名克罗地亚人离开该国，前往德国、奥地利或爱尔兰寻求更好的生活。
More recently, Covid lockdowns forced catering and tourism employees to look for jobs in other sectors, where they eventually stayed, having better wages and better working hours.最近，新冠疫情的封锁迫使餐饮和旅游员工在其他行业寻找工作，他们最终留在了那里，获得了更好的工资和更好的工作时间。
It was almost double compared with the same period in 2021 and some 100,000 permits are expected to be issued this year.与 2021 年同期相比几乎翻了一番，预计今年将发放约 10 万张许可证。
“It’s a once in a lifetime opportunity to work here, in Europe,” James Pepito, a gardener at Mon Perin camping, near Rovinj, told AFP.罗维尼附近蒙佩林露营地的园丁詹姆斯佩皮托告诉法新社：“在欧洲工作，这是千载难逢的机会。”
The 32-year-old Filipino, who worked in Oman and Qatar before arriving in Croatia two years ago, hopes to stay for another year.这位 32 岁的菲律宾人在两年前抵达克罗地亚之前曾在阿曼和卡塔尔工作过，他希望再多留一年。
“I have a good experience, that’s why I’m still here in Croatia,” he said, praising the wages, weather and good colleagues.
“我有很好的经历，这就是为什么我仍然在克罗地亚，”他说，称赞工资、天气和好同事。
Pinoy 385, an employment agency for Filipinos, has found job for Pepito and some 1,700 other people, with another 500 expected to be hired by the end of the year to work as assistant cooks, maids, waiters and bakers.菲律宾职业介绍所 Pinoy 385 已经为 Pepito 和其他约 1,700 人找到了工作，预计到今年年底将雇用另外 500 人担任助理厨师、女佣、服务员和面包师。
“We should realise that the worker shortage is not a current but rather a longterm issue and plan employment accordingly,” the agency’s owner, Stjepan Jagodin, said.“我们应该意识到工人短缺不是当前的问题，而是一个长期的问题，并相应地计划就业，”该机构的所有者 Stjepan Jagodin 说。
David Trajanovic, a 21-year-old Serbian waiter at a restaurant in the picturesque town of Bale, near Rovinj, listed the reasons for working in Croatia: “A better salary than back home, some good fun, summer, seaside.”21 岁的塞尔维亚服务员大卫特拉亚诺维奇在罗维尼附近风景如画的贝尔小镇的一家餐厅工作，他列举了在克罗地亚工作的原因：“薪水比老家高，在这很开心，有夏天，有海滩。
The Great Resignation 大辞职潮
While foreign workers are filling some jobs, tourism industry insiders say efforts should be made to woo Croats, too.虽然外国工人正在填补一些工作岗位，但旅游业内部人士表示，也应该努力吸引克罗地亚人。
Briskoski, the restaurant owner in Rovinj, said the government should promote vocational schools, which have fewer students than in the past, to train young people into skilled jobs such as chefs.罗维尼的餐馆老板布里斯科斯基表示，政府应该推动学生人数比过去少的职业学校培养年轻人从事厨师等技术工作。
Croatia, like other countries, has also experienced the “Great Resignation” phenomenon, in which employees have reconsidered their jobs during the pandemic.与其他国家一样，克罗地亚也经历了“大辞职”现象，员工在疫情期间重新考虑了自己的工作。
Natasa Kacar, who runs an agency for jobs in tourism, said younger people have a different mindset.经营一家旅游工作机构的娜塔莎·卡卡尔（Natasa Kacar）说，年轻人有不同的心态。
“If their conditions and goals are not met, people quickly change jobs and this happens in tourism too,” Kacar said.“如果他们的条件和目标没有得到满足，人们很快就会换工作，这也发生在旅游业，”卡卡尔说。
But Kacar said employers should also adapt to the situation by providing better work conditions.但卡卡尔表示，雇主也应该通过提供更好的工作条件来适应这种情况。
“Whoever gives a decent salary and good conditions has no problems” in finding a worker, she stressed.她强调，“谁提供体面的薪水和良好的条件，谁就没有问题”找到工人。
Marin Medak, who employs 60 people including nine Filipinos at his two restaurants in Zagreb, believes that overall working conditions are far more important than finances.Marin Medak 在他位于萨格勒布的两家餐厅雇佣了 60 名员工，其中包括 9 名菲律宾人，他认为整体工作条件远比财务重要。
“Catering workers expect normal working conditions—not too much overtime, normal shifts, not too exhausting work, decent salary,” said Medak, the former head of the national caterers’ association. — ETX Studio“餐饮业工人期望正常的工作条件——不会加班太多，轮班正常，工作不会太累，薪水不错，”全国餐饮业协会前主席梅达克说。 — ETX 工作室
来源：Lacking tourism workers, Croatia recruits abroad | Malay Mail