Harbin consumers complained about Songbei District Star Beauty Cinema, buying movie tickets online, and three of them were "standing tickets"

Leading news reporter Wang Yue

Harbin consumer complaints Songbei District Star Beauty Cinema

Buy movie tickets online, and three of them are "standing tickets"

The Limin Market Supervision Institute intervened in coordination

"We bought 7 movie tickets, and when we entered, we found that 3 of them didn't have a seat for the seat number!" On the 10th, Mr. Jiang, a citizen of Harbin City, reflected to the Hotline of Life Newspaper about their strange movie viewing experience at the Star Beauty Film Mall located at No. 555 Limin Avenue.

On the 6th, Mr. Jiang and his friend bought 7 movie tickets with mobile phone software, and when they entered, he found that there were 3 tickets without seats. "In Hall 4, we had turned off the lights and advertised when we entered, and when we found the seats in the dark, we found that there were a few seats missing in the middle."

Mr. Jiang told reporters that at that time, his friends came to the theater ticket office with him, and the duty manager checked the theater system and found that the movie was the last time of the day, and there were only 2 empty seats in the corner of the first row, neither changing the venue nor enough for 3 people to sit. It is understood that Mr. Jiang bought a movie at 20 o'clock that day, "My friend and I drove more than ten kilometers from Jiangnan, and due to the problem of the studio, it took more than twenty minutes to watch the movie, and it was still a shift to sit on the aisle to watch." Mr. Jiang told reporters that after the end of the show, he and his friends again found the studio duty manager to ask for apologies and compensation, and the duty manager gave the full amount of the 7 tickets and said that he would report it to the management manager.

"The next day, The manager of The Star Beauty Film Mall, Sun Guokui, contacted me and said that on the 5th, I had found that there was a problem with the 6th, 7th and 8th seats in the second row of the 4th hall of the theater, so I withdrew the seats, but because the mistakes of the studio were not marked on the mobile ticket purchase system, there was a problem in watching the movie that night." Mr. Jiang told reporters that in the next few days, Manager Sun negotiated with him many times, and the result was compensation for 7 movie tickets and 7 sets of single snack packages. Mr. Jiang disagreed with the studio's solution and complained to the market supervision department.

On the 10th, the reporter contacted the manager of Xingmei Film Mall Sun, who said that it was the mistakes of the studio that brought inconvenience to customers, but only according to the rules of the studio, Mr. Jiang could compensate Mr. Jiang for 7 movie tickets and 7 sets of single snack packages. "We are far from the studio, it is impossible to toss the past for the compensation of the movie tickets, and there is no air conditioning in the cinema on such a hot day, and the viewing experience and service are very disappointing." Mr. Jiang believes that the studio has defrauded consumers and should be compensated for one compensation and three compensation in accordance with relevant regulations.

On the afternoon of the 10th, the reporter contacted the Songbei District Limin Market Supervision and Management Institute, and the staff said that they had negotiated with the studio and the consumers, but there was no agreement, and they would mediate and negotiate with the studio again according to the demands of the consumers.