Text/Yangcheng Evening News all-media reporter Shen Zhao
On September 29, Ele.me announced the launch of the "Point Plan", opening up promotion positions such as webmasters, squad leaders, and partner management posts, and carrying out webmaster training in 27 cities such as Shanghai, Guangzhou, Nanjing, and Shenzhen to improve takeaway management skills.
In the past year, 475 Blue Knights have been promoted to webmasters across the country.
After the promotion of the "post-90s" station manager, he led the riders to earn more than 10,000 yuan a month
Hungry data shows that about 80% of the takeaway webmasters were promoted from knights. A good knight must have a sense of service, understand route planning, and do a good job of time management. In the view of Chen Yanxia, head of the operation department of Hungry Knight, "The knight ability model is diverse, and it is very advantageous to engage in takeaway management." They know a lot about the distribution chain and are more empathetic to help the knight solve problems. ”
Zhang Tong, the station manager of Dongfeng Station in Zhongshan City, is a "post-90s", he told reporters that he was promoted less than half a year after becoming a blue knight, and he frankly said: "Being a station manager means shouldering the safety of more riders, but also taking care of the family behind them, and the identity is more like a nanny." From the beginning of his term of office, Zhang Tong took the solution of merchants' "slow meals" as the key direction of his work. He led the riders to visit the merchants in the precinct, answered questions for each merchant, and worked hard to draw the relationship between the riders and the merchants. In the end, not only did it receive praise from merchants, but also the professionalism and delivery quality of riders were significantly improved.
Zhang Tong told reporters that from the initial more than 30 people to more than 60 people in Zhongshan City, the number of personnel has doubled, the monthly delivery order volume in the station has also more than doubled, and the monthly growth is the highest when it exceeds 300 orders, becoming the top station in Zhongshan.
However, what makes Zhang Tong most proud is that the income of the riders in the station is steadily increasing. Nowadays, the monthly income of the "single king" riders of Dongfeng Station has easily exceeded 10,000 yuan, and these growths are inseparable from the efforts of station manager Zhang Tong, "My biggest achievement now is to take a group of brothers to make money happily, safely and safely." ”
Stationmaster hair "moon old card" care rider "marriage"
It is reported that in addition to opening up promotion positions, Ele.me has also formulated a webmaster training system. Knights who are willing to work in distribution management can sign up to study. The training of webmasters took 2 months, and the training forms are divided into online course learning, classroom face-to-face teaching and on-the-job counseling, which have been carried out in 27 cities such as Shanghai, Nanjing and Shenzhen.
The training course covers the daily management of the site, emergency accident handling, knight recruitment and training, site culture construction and so on. In daily management, the station manager needs to be familiar with the distribution of business districts, make order estimates, and monitor the capacity in real time to ensure that the supply and demand of the transportation capacity are balanced during the peak period of lunch and dinner. In addition, it is necessary to help site knights to appeal abnormal orders, deal with after-sales problem orders, etc.
It is worth mentioning that rider care is also a compulsory course for stationmasters. Zhang Tong was deeply touched by this, and he made a statistical statistic that more than 60% of the riders at Dongfeng Station were single men. Looking at the rider brothers in the station who come and go in the wind and rain every day, Zhang Tong is anxious in his eyes: "It was not easy to find a girlfriend as a rider, they are now so dark, it feels more difficult." ”
To this end, Zhang Tong began to worry about the riders' "lifelong events", in late September, he took advantage of the riders' rest time to hold a "love sharing meeting" at the site, the scene not only invited the "moon old hanging statue" to sit, but also specially distributed to the riders a specially customized "moon old card" and sunscreen materials, Zhang Tong said: "The rider's heart is also long, as long as they really care for them, they will have a sense of belonging to the site." ”
Chen Yanxia, head of the operation department of Hungry Knight, introduced: "In addition to opening up the promotion of posts such as webmaster and squad leader, we are also promoting the promotion and career development path for knights at the same time, such as training specialists, teachers, distribution experience officers and other positions, helping knights expand the width and thickness of their professions and enhance the sense of gain of knights, which is our long-term goal." (For more news, please pay attention to Yangcheng Pie pai.ycwb.com)
Source | Yangcheng Evening News Yangcheng Pie
Image | Courtesy of respondents
Editor-in-charge | Hang Ying