In the post-e-commerce era, services have become a key weapon for e-commerce companies to break through. The new mobile e-commerce leading brand Cloud Goods Preferred has always insisted on upgrading the service mechanism through various ways, and has won the lasting trust of many users.
On June 21, Cloud Cargo Preferred and SF Express reached an agreement on the cooperation of "platform logistics services", and proposed new solutions for the problems of return and exchange timeliness and service experience in the service link. Since then, the two sides will take reverse logistics cooperation as the basis to carry out diversified discussions and in-depth cooperation including "data technology services" and "supply chain solutions", infiltrate service optimization into the entire process of supply chain, provide more users with professional, high-quality and rapid response after-sales service, bring about the double improvement of shopping experience and service quality, and effectively and timely meet the needs of users.
(Wu Yisi, COO of Cloud Cargo Preferred (second from left), Wu Yi, CMO of Cloud Cargo Preferred (first from left), Pan Ge, Vice President of SF Group (first from right), Li Yongpeng, General Manager of Guangzhou District of SF Express (second from right))
After establishing a cooperative relationship with SF Express, the preferred users of cloud goods can enjoy the door-to-door collection of goods by the express delivery staff of SF Express with only one click operation, and also greatly reduce the time and energy of the store owner to deal with after-sales, and the strong after-sales guarantee effectively helps the conversion of commodity sales and achieves double empowerment.
Through this cooperation with the cloud goods preferred platform, relying on the huge business traffic and good development trend of the platform, combined with the basic logistics and data technology capabilities of SF Express covering the whole country, the two sides will be committed to creating a new after-sales logistics ecosystem belonging to the industry in the field of new mobile e-commerce, helping to improve the logistics performance efficiency and customer service perception of the platform.
It is understood that the strategic cooperation plan with SF Express will be implemented in July this year, and the two sides will quickly carry out pilot work in after-sales service through a number of cooperation agreements, and gradually popularize the higher quality after-sales service throughout the country, and increase efforts to comprehensively upgrade a number of after-sales services.
Since its establishment three years ago, the outstanding performance of Cloud Goods In Product Quality and Service Quality, the industry and consumers have a clear understanding, this choice and SF Express to reach a strategic cooperation, not only because of its strong distribution capabilities, but more importantly, both sides have a consistent pursuit of quality and service. In the future, Cloud Goods Preferred will continue to upgrade the service system and work with SF Express to expand more in-depth cooperation, and at the same time, the two sides will uphold the common goal of being responsible for users and jointly create a new ecosystem of after-sales logistics in the new mobile e-commerce industry.