The Prominent Position of the Administrative Examination and Approval Bureau of Boye County impressively writes several large characters "Reflection Window for Not Doing Things", which is a "bottom-up" window specially set up by the Bureau for enterprises and the masses, and in view of the problem of "not being able to do things" for the masses of enterprises, special personnel actively help to solve the problem of "not being able to do things" and making "things that cannot be done" become "getting things done". A small window unraveled the "thousand knots" in the hearts of the people.
Complete handling mechanisms. Clearly stipulate the scope of acceptance, so that the complaint is handled immediately, the acceptance of work orders is distributed to the relevant window or responsible department in a timely manner, and the "1, 3, 5" time-limited completion system is implemented, that is, feedback is given within 1 working day for simple matters, feedback within 3 working days for existing problems, and feedback within 5 working days for complex matters, so that the masses can appeal to everything and echo each case.
Open up the blockages. Depending on the reason for the failure, different solutions are adopted. For matters that "cannot be done" because they do not conform to relevant policies and regulations, patiently do a good job of explaining and proposing solutions; for "difficult to handle" matters that cannot be handled immediately due to shortage of materials or special circumstances, they are promptly reflected to the personnel at the examination and approval window, and coordinate and help the masses to do a good job; for "not to be done" matters caused by the staff's fear of responsibility, inaction, and mutual blame, start the efficiency supervision procedure, specially supervise and solve them, take them as a warning, and prevent recurrence.
Forcing service improvement. Timely summarize and analyze the situation of "not being able to do things", and include it in the monthly assessment of the window, pay attention to the point to lead the face, study the regularity, reflect the high-frequency matters and areas of the enterprise masses, learn from each other, establish mechanisms, process reengineering, promote the quality and efficiency of the approval work, and continuously improve the quality of government services.
Source: Administrative Approval Authority