Founder Fusion Communications under Founder IT won the Customer Center Industry Award for consecutive years

On October 19th, the 17th "Golden Ear Mark Cup" China Best Customer Center Selection and Award Ceremony hosted by Customer World was held in Beijing, and Founder Fusion Communications under Founder IT won the "Excellent Outsourcing Service Award", which is the sixth time that Founder Fusion Communications has won this honor.

Founder Fusion Communications won the "Excellent Outsourcing Service Award"

Founder Fusion Communications was one of the earliest teams in China to practice modern call centers. The team has always adhered to the spirit of "continuous innovation" and witnessed and experienced all stages of the development of the outsourcing call center industry in China. As a leader in omni-channel intelligent call center outsourcing, he has been deeply involved in the call center industry for more than 20 years. The company adheres to the customer-centric, providing inbound, outbound, network and other omni-channel call center operation outsourcing services to the top 500 enterprise customers in finance, IT, FMCG and other industries, and has successively operated and undertaken projects such as Everbright Bank, China Merchants Bank, EPSON, Nestlé, Wyeth and so on.

Founded by cnCCA, an authoritative third-party industry research and development platform, Customer World Organization, the "Golden Ear Mark Cup" China Best Customer Center Selection Activity, has gradually developed into a vane for the development of China's customer center industry with its academic and practical spirit since its inception in 2005. The selection is provided by the China Call Center and E-commerce Development Research Institute and the China Call Center Industrial Capacity Building Management Specification Working Group, and the relevant evaluation process is based on the evaluation system of CC-CMM international standards and in line with the selection of the best customer centers in the Asia-Pacific region and the world.