On October 30, the reporter learned from the 12315 Consumer Complaint and Reporting Investigation And Investigation Center of lanzhou market supervision bureau that since October 18, a total of 1805 consumer complaints and reports have been received through the national 12315 platform, of which a total of 657 complaints and reports related to the epidemic situation are mainly reflected in price gouging, unclear price marking and other related issues. The command center strictly implements the special personnel to track and supervise, keeps a close eye on all aspects of circulation, completes and feedbacks the results on time, so that "there is a door for complaints, all lawsuits must be resumed, and all complaints must be fruitful", providing strong support for winning the battle of epidemic prevention and control.
Since the outbreak of the epidemic, the center has set up three teams for the first time, namely, price problem supervision, complaint and report registration, and data analysis, and completed all work according to the division of responsibilities and the "three fast" work principle of "fast recording, fast transfer and fast supervision" to quality and quantity. At the same time, the 24-hour duty mechanism was launched, and the director in charge of the department led the shift, the head of the department was on duty, and the special shift was carried out to report and deal with consumer complaints and reports of sudden problems at the first time.
In addition, the "platform + WeChat + telephone" method is adopted to strengthen communication and coordination with the county and district bureaus, directly subordinate sub-bureaus, and the 12315 department of the comprehensive administrative law enforcement team, and the price problem supervision team will focus on the supervision and handling of key issues related to price gouging during the epidemic period, unclear price marking, and merchants' non-implementation of relevant epidemic prevention regulations during the epidemic period, so as to ensure that daily complaints and reports can be dealt with quickly and effectively during the epidemic. Let the demands of the masses have an echo and everything will fall.
Zheng Lijun, all-media reporter of Lanzhou Daily
Editor 丨Sun Yue
Responsible editor 丨 Zhang Yajun
The duty director 丨 Guo Junyu
Source: ZAKER Daily Lanzhou
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