Guangming Daily reporter Geng Jiankuo Chen Yuanqiu
"In the past, I didn't know who to look for, but now when I encounter worries, worries, and worries, I can have a place to 'find an explanation', and most of these things have been solved." On August 27, talking about the series of measures to facilitate the people and benefit the people in Langfang City, Hebei Province, since the launch of party history study and education, Zhang Lina, a resident of Langfang Galaxy Yijing Community, gave a thumbs up.
In order to facilitate charging, many residents of Zhang Lina's community have crossed the height of several floors to pull the wires from their homes to the outdoor ground, or simply pushed electric vehicles into elevators and corridors to charge. "This charging leads to messy corridor lines, and there are also serious fire hazards, and everyone feels unsafe." Zhang Lina said that she and several residents reported this problem to the neighborhood committee, and after repeated coordination, the community added a carport according to the needs of residents and installed smart charging piles.
Since the beginning of this year, Langfang City has carried out in-depth study and education in party history, with the practical activity of "I do practical things for the masses" as the carrier, continued to deepen the working mechanism of "the masses say things and cadres solve problems", took "Internet + governance" as the starting point, linked online and offline, focused on solving the problems of the masses' urgent difficulties and anxieties, resolved contradictions at the grass-roots level, harmonized feelings at the grass-roots level, and enhanced the people's sense of gain and happiness in "one word and one solution".
"One say": Clear the channel of "the masses saying things"
Because of the developer's irregular operation, the owner of Libao International Community in Xia Mat Town, Dachang County, Langfang City, has not obtained a real estate certificate.
"In order to apply for the "Real Estate Certificate", the owner of the community ran between the developer, the Housing and Construction Bureau and other departments, really broke his leg, broke his mouth, and did not solve it for more than two years. Finally, through the 'mass talk cadres solve problems' platform, the town took over this matter, helped everyone supervise the developer, coordinated various departments, and two months later, everyone received the long-awaited "Real Estate Certificate". Gao Xiaofei, owner of Lippo International Community in Xia Mat Town, said.
Zhang Jinfeng, secretary of the party committee of Xia Mat Town, introduced that in order to further smooth the channels for speaking things, the township has specially built a "building for the masses to say things" and set up 4 special studios, which not only allow the masses to have a place to talk about things, but also can talk to the people in charge.
This is a vivid microcosm of Langfang City's "masses talking about cadres solving problems." Relying on the original grass-roots social governance work foundation and the superior resources of safe construction, Langfang coordinated the county and rural three-level comprehensive management center, explored and built a unified platform, and smoothed the two online and offline "saying things" channels, realizing the rapid response to the demands of the masses.
Online, the use of mobile phone Apps, WeChat groups, websites, WeChat Mini Programs, public accounts, government hotlines and other ways to build an online "say things" platform, the masses can reflect the problem in the form of voice, text, pictures and so on. After the appeal is accepted, the masses immediately receive a reply, and the progress of the problem can be inquired throughout the process. Offline, Langfang has set up 121 township (street) storytelling stations, 3420 village (community) storytelling points, 6300 storytelling boxes, and equipped with 6,000 grid members and more than 40,000 grid auxiliary forces to accept mass demands and "take orders" offline.
In the process of building the working mechanism of "cadres who say things to solve problems", Langfang City has emerged the "social governance information system + smart safe township system" model represented by the five hundred households in Xianghe County, the "WeChat public account + grid governance platform" model represented by Xinyuan Street in Guangyang District, the "WeChat public number + big speaker" model represented by Hetou Township in Anci District, and the "street comprehensive management center + building door chief, street group leader" represented by Yuhua Street in Bazhou City, and other models, realizing "the masses say things at a door." Cadres solve problems in one stop"
"One solution": Optimize the process of "cadre solution"
"Smooth channels of talking are the foundation, and solving problems is the key." Langfang City firmly grasps the "bull nose" of "solving problems", actively explores and deepens practice, starting from accepting the demands of the masses, through diversion and handover, problem solving, result feedback, and mass evaluation, it has established a complete set of work closed loops, effectively improving the efficiency and quality of doing practical things for the people.
"The whole closed-loop process is divided into two parts: 'telling things' and 'solving problems.'" Yue Linshan, executive deputy secretary of the Political and Legal Committee of the Langfang Municipal Party Committee, introduced. Smooth channels are the premise of telling things, and the connection between the upper and lower levels, the linkage of departments, and social coordination are the keys to solving problems. Take over, through online and offline channels, accept the masses' demands anytime and anywhere; handover, after receiving the problems from the masses through the platform, distinguish the type of incident and hand over them to the village (community) cadres, grid members, township or county directly related departments; disposal, after the relevant departments or personnel receive the "dispatch" of the platform, the first time to deal with; feedback, feedback to the platform within the specified time after the completion of the relevant departments or personnel processing; reply, in the platform will promptly reply to the handling results to the masses who said the matter, the case is completed; evaluation, Through WeChat push, telephone return visits, visits, and other forms, solicit the opinions of the masses on the results of handling.
The problems reflected by the masses eventually enter the "problem solving" system through the "telling things" platform, realizing the service platform from "multiple platforms" to "one platform", the service mode from "multi-head dispersion" to "system operation" centralized, and the service content from "single service" to "comprehensive service". The participation of more than 50 functional departments and the introduction of a diversified contradiction and dispute resolution mechanism have strongly supported the joint coordination of cross-departmental issues; the four-level linkage of cities, counties, townships and villages has successfully realized the promotion of the problem of super-authority; the strong support of the party committee and the government, as well as the integration of the 12315 hotline in various places, to promote the common problems.
"One turn": The work style of cadres has continued to improve
Langfang has more than 90 townships and 16 streets, through the construction of the "say things, solve problems" mechanism, a large number of people's livelihood demands, contradictions and disputes, problems and hidden dangers directly to the township (street) functional departments and grass-roots cadres, truly realized the cadres around the masses, straight to the problem office, sink to the front line, the cadre style continued to improve.
Yang Xiaohe, secretary of the Langfang Municipal PARTY Committee, stressed at the fourth phase of the city's township (street) party (worker) party committee secretary theme "Ring Match" that the construction of a working mechanism of "speaking things and solving problems" should be elevated to a "number one" project for the party committee and the government, and the resources and forces should be coordinated to ensure practical results. The Twelfth Plenary Session of the Sixth Municipal Party Committee included it in the city's key tasks and wrote it into the "14th Five-Year Plan".
Up to now, the "Mass Talking Cadres Solve Problems" platform has received more than 120,000 problems, with a response rate of 100%, a completion rate of 97.80%, and a satisfaction rate of 97.87%.
Guangming Daily ( 2021-09-13 04 edition)
Source: Guangming Network - Guangming Daily